Hi
I am a customer (Customer ID: 100035156) of MYWAY IPTV since 5/08 by paying Rs - initially. Since I shifted my house within 3 km in Chennai on 01/November, my BSNL landline got changed. Now I am not in a position to avail the iptv facility.
I talked with the customer care executive and got information that I could avail the same after giving a complaint regarding this by mentioning the new BSNL number and hence I recharged my connection for November month for Rs 200/-. But later I got the information from another executive that it is not possible to avail iptv service since the number got changed.
They didn't mention anything like this in terms and conditions and it is really a bad procedure. Being in a metro city like Chennai, people tend to change their locations and while transferring the landline, BSNL exchange gets changed and hence the number also gets changed. Without any charges the BSNL landline and broadband got transferred. But being a part of BSNL, the myway iptv service providers should have the facility to transfer the iptv connection along with the landline.
They told me to cancel the existing connection and avail a new connection by paying Rs 1500/- again. This is really a bad procedure. They can make this possible just by changing the telephone number in their database. This is a simple procedure for them. But for me it is a loss of money.
Thanking you
Jaseem Ambalangadan
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