Purchased Nokia N8 AB10K bearing IMEI No. 356988041970555 ON 13-05 from Samarth Lifestyle Retailing, New Delhi as per bill No. 1079.
On Jan 10 wrote to Nokia about complaint which they acknowledged through Service Request no. 1-12106433467. But till date no reply / clarification from Nokia side.
Background:
On 21 Dec gave the above mentioned set for repairing at Nokia Care, Kankarbagh, Patna, Bihar as its camera became defective. Next day I was informed that as camera can’t be repaired so it has to be sent to Gurgaon HO.
Around 4th Jan got a call that as camera could not be repaired so HQ has sent a new Nokia N8 as its replacement.
I need few points to be clarified from your side:
1.New N8 bearing IMEI No. 359054043117070 was handed over to me without any ownership paper. When I asked for the paper they said its online. How I will prove my ownership without any paper? So please provide it.
2.Earlier phone model was N8 AB10K. This one seems different. If true then why earlier model was not given.
3.All contact numbers, photos & videos gone with the old phone. At the time of handing over old phone I asked whether the phone will be formatted, the person said that no, it will not be formatted as problem is in camera not in software. Can I get my data back?
Looking forward for reply as soon as possible as already Nokia has taken more than enough time to reply in writing.
Thank you,
N.K.Prasad
950 724 9065
[email protected]
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