I have taken an Aircel Prepaid Service, my service # 8898012555. From the 15-17 of November I have sent over 7 SMS to a 3 Mobile service user in Nottingham (UK), the 3 Mobile # 00447414084134, the intended person never received any of the SMS, however Rs.5/- per international SMS got deducted, but if the same SMS is sent through Vodafone it is delivered. An SMS sent through Aircel never reaches, but if a voice call is made to the same number it gets connected.
Yesterday, 17/11 i checked with the concerned person if my SMS were received, who in turn informed me that had not received any of the SMS sent via the Aircel #.
So i called customer service to check as to why this was happening when a voice call gets connected and an SMS never gets delivered. I called the contact center and spoke to Amit/Operation Manager, who informed me that when an SMS may have been sent the receiving party must be in an Out of coverage area. When I pointed out to him that there is a delivery time frame for sending an SMS so for the last 3 days for the SMS the person is out of coverage area, but can recieve voice calls
He refused to see reason, all im asking for is the I get the credit for the SMS that were not deliverd, he refused to give a credit and could not given any explaination as to why the voice calls could get connected and the SMS cannot get delivered... and after a long conversation of almost 45 mins the call was disconnected abruptly and I didnt even get a call back...
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