On 8th sep 2010 & 9th sep 2010 my STD call charges has been deducted Rs1.50/min instead of 1Paisa/Sec. After I came to know that my balance is deducting wrongly instantly I called to Customer service regarding the issue. The Executive confirm me that there is technical problem on the same that's why balance was deducted wrongly and he also confirm that it will be credited within 24hrs but I have not receive that yet. From 9th sep 2010 I am regularly in touch with customer service. Before this incident I have already faced similar sort of incident with your company and not got any resolution from your customer service. I also don't understand why they are not want to logged any customer complain. Is this your company policy or what??..how many i have asked them to give a complain number they always told me that you will get sms shortly form our but it is really unfortunate that till date i have not receive a single sms on issue from your side.
My question is that if there was any technical problem in your side why I
paid for that and this not a 1st incident same has already happened to me before.
Regds...
Avishek Gupta
9852827018
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