I am a frustrated consumer seeking a landline product of Airtel that was promised to me a year and a half back for which I had made a payment by cheque no.
08/09/10 Chq Paid-MICR INW CL-BHARTI AIRTEL LTD 0356477 08/09/10 599.00)
this payment was made to one mr rakesh who went door to door in my complex offering connections.
Despite several follow ups no one has been responding. In addition i took a new route and asked someone for a fresh connection a few days ago on the 27th of November in specific I made enquiries for a land line for home use for me. I was also looking for a Wi-fi to be activated and was keen to buy a dongle for that.
I recd an sms from your call center on 29th saying we are processing your request. Thereafter someone called following day to confirm that Airtel can provide a connection in my area. I consented and he said within 24 hours I would have someone come and explain the plan and then we could proceed
I was thrilled despite a very bad experience before but again the same thing repeated. I get a call every day asking for payment from call centre and then saying someone will visit in 24 hours... no movement so far since then. Maybe their 24 hours is different from the 24 hours every other human knows.
I am very disappointed with the way I was treated the second time by bharati airtel.
rashmi
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