I was using Airtel for the past 7 years and due to coverage problem in my cabin I switched over to Aircel. Customer service and reaching customer service is so bad making Airtel a better service which I am now opted to switch over. On 18th Feb a saturday, suddenly my out going calls were debarred. I tried all means to restore this immediately since i was bit travelling and away from my office. I had nothing to reach the world but for a barred sim.
I really go annoyed and had only one option to go for a prepaid sim. The problem was not over because handling customers from a different no was too risky and undermining of ones reputation. My bill payment was due on the following month 5th march and had no reasons for my call being debarred. Trying to play safe I paid Rs.500/- as a additional amount which I thought would have a problem of exceeding the credit limit. Now I had to deliberately talk to the customer care to restore my connectivity.
I tried to call 121 and the most senseless way of handling customer and taking them for granted was totally exhibited on that day. you get an advertisement which any person will not need while he is attempting to seek assistance to resolve some issue. Once that is over you will have 9 options and your problem will not fall into any of the option. Again I got the voice repeated to meticulously match any of the option to suit my enquiry but in vain. the whole day i was only finding out ways to reach and the following day being sunday I saw no phone called in the grievance section being attended.
Monday I just waited to know when will my service will be restore. till 2 pm no one bothered to restore my connection. when they have the aducity to bar my outgoing and no one was available to restore it. when they have an automated system to bar a no why not they invent a system to restore automatically.
finally i reached out a tele calling executive who had the stereo typic answers and finally called ETHICS HOTLINE. That gentleman was too complacent taking me as an intruder in his days work. I had to unneccarily represent my case as if they are giving me a free service and as if I dont pay for the calls I make.
That day i could understand how the technology can ruin a person's anxiety and be a treachery when I was repeatedly hearing the IVRS. The most insensible Technology used by AIRCEL, and I am sure no sensible person in the organisation would accept this silly implementation without hearing even once in their life time.
My line was restore and the first SMS was PORT 9790965960 and sent to 1900. Even after 4 days I have not received any communication on this. Yet another proof of stupid service.
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