My reliance phone number is 8287189396. I got this sim from a cousin Mr. Sharma, in whose name this sim had been purchased. He had not been using this sim for a while and so he gave it to me.
I use internet on my phone and purchase a 3G internet pack worth Rs 97 from RCom website. Around 28 or 29 November, when my monthly internet pack was about to expire, reliance sent me a message regarding the same and asked me to recharge. I ignored this since I was not going to need internet pack on my phone for the next month. On 29 November I recharged my phone with amount 222 for talktime and not internet. The next day, I saw that Rs 97 had been deducted from my account to activate my monthly internet pack. This was done after 1 a.m. in the night when anybody would be asleep. I called RCom customer service on the morning of the 30 of November and asked them to cancel the pack and return my money. they said that they could not reverse it which is absurd. The fact is that the specific internet pack is not self recharged at the end of each month. RCom claimed that my pack was recharged as part of self service. I never opted for this self service in the first place. I feel that reliance has been completely unfair in deducting the money. I asked the customer care how any of this was my fault. I had not asked for self service nor the recharge itself. The customer service representative had no answer. I would like reliance to refund my money and give customers the chance to choose whether they want to buy the pack or not
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