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Cheating/not credited my amount

DEAR SIR,

MY AMOUNT IS RS 305x2 TMES= RS 610 DEDUCTED FROM MY SBI ACCOUNT AND RECHARGE IS NOT CREDITED IN MOBILE 9835186370.

I RECHARGE ON 03-FEB ON MY MOBILE NO. 9835186370 OF RS 305 FROM THE SITE WITH THE USER I.D [email protected] AND PAYMENT REFERENCE NO. IS 12967032195310 and 12967018097795. BUT I DONT I HAVE BEEN WRITTEN TWICE TO THEIR CUSTOMER CARE BUT NOT ANSWERING. I REQUEST YOU TO TAKE THE ACTION IMMEDIATE.

Kanhaiya Srivastava

[email protected]

919031810007

HEC Colony, Ranchi