I have recharged my Tata Docomo number (919038774248) with 300rs/- for which i should get 324 rs/-.
i had done this recharge through online from Tata Docomo Website on 21st December. After the giving the credentials amount was debited from my credit card and the i got the Transaction successful message. But i didnt receive my balance. After calling 121 (cust care) they said as its online transaction they need 1 week time to get the details. And after my repeated requests they logged complain on 31st December.
"DelNo. Complaint Reference No. Complaint Date. Complaint Description. Complaint Status. Complaint ClosureDate. Resolution Expected Date. Resolution. Revisied Complaint Closure Date.
9038774248 PRRG12805503 12-31 10:03:00.0 Recharge done benefits not provided Open 02-Jan We regret the delay in resolving the complaint it will take 24hrs to Resolve your complaint"
they provided me the resolution date as 2nd January 10:03:00 AM. but till now i didnt receive my balance either in my mobile or to my bank.
Whenever i call customer care they say, " we didnt get response from Network Team, your complaint is still open and it will be closed in 24 hours", from past 5 days they are saying the same.
Please do the needful either to get my mobile recharged or my money refunded back to my Bank.
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