I m a consumer of mobile service provider company "AIRCEL". My cell phone no. is (91)-9716945112. I m facing problem regarding WRONG BALANCE DEDUCTIONS from Aircel.
On 28.07.10 I received two massages from Aircel company regarding the balance deduction against the activation of Rs. 14 internet pack (for 3 days unlimited browsing and surfing). And this amount of Rs. 14 has been deducted 2 times from my account balance with a difference of 12 minutes. And when I contact to Customer care no. 121, the executive said that I have dialed *234*114#, due to that this service has been activated on my cell phone. But as per my best information any this type of number had not been dialed from my cell phone. But the executive did not accepted my words. But when I said to him that if two times the balance has been deducted, is the pack will be valid for 6 days, the executive said that NO it will be only for 3 days. It means, my Rs.14 has been deducted worthlessly.
When I told him to provide me the complaint no. regarding my this complaint, he asked me for waiting on hold for some time and after that the call has been disconnected.
Regarding the same problem when I talked to the Nodal Officer of Aircel, Delhi, he said that first register the complaint on Customer Care and take a Complaint No. from there, after that he can tell me anything or take any action on this.
And for getting the complaint no. when I called to customer care again, the executive said that the information of only one time deduction of balance is showing on the system and 2nd deduction is not updated on system. And It will be updated with in 4 hours.
And when I called to Customer Care after 4 Hours the executive named, Mr. Deepak told me that I have Dialed *234*114# two times that's why my balances have been deducted two times. When I insist him to give me any complaint no. he transferred my call to his Senior. The ring of that transfer call has been rang for more than 30 minutes but no senior has picked up the phone. At least after the call duration of 40 minutes I have disconnected the call helplessly.
Yet I did not receive any satisfactory response from Aircel.
My problem is that Firstly I did not Dial any number...
And Second thing is that If any number has been dialed from my phone (by mistake), why two times deductions has been made for the same facility and the facility is also not extended against the 2nd time deduction...
What is this and What type of Services is provided by this Telecom Service Provider.
This is only a Cheating from Aircel Company and For this cheating there is no way to get any Justice and I don't have any ray of hope to get my balance return. I have only the way to waive off the services of Aircel.
My total Loss is of Rs.14 Rs. 14 Rs. 1.50 (for 1st time customer care call) Rs. 1.50 (for 2nd time customer care call) Re 1 (for call to nodal officer) Rs. 7 (for 3rd and last call to customer care). Total Loss = Rs. 39.
Now I m thinking to leave the services of Aircel and to take this matter in Consumer Court.
If u have any other way to solve this problem, please suggest me. My e-mail Id and Phone no. is Written below:
Rahul Agrawal
e-mail ID:- [email protected], [email protected]
Mobile no.:- (91)-9716945112
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