Dear Sir/Madam,
This is with reference to my Aircel number I would like to register the complaint against Aircel mobile, my issue is I have been recently switched to Aircel from Vodafone and after switching to Aircel I have been recharged my mobile suddenly they have deducted the balance from my account when contacted with their customer care to know about the reason for deductions they have disconnected my call without listing to my problem. I had tried many times to lodge the complaint with their customer care on 198 but every time they disconnected my call. When I personally visited Aircel office to ask about the problem they finally told me the reason they informed me that “this is the problem which is coming to Aircel users and they are getting such complaints on regular basis from customers but they are helpless because this is the problem which is coming from Aircel backend. They advised me I need to reboot my handset to avoid such deductions.” Because there is one packet data service is activated on my number which automatically activate once you will apply for GPRS service. Their problem is once GPRS service will activate automatically balance will start deducted from user account till the time user will not reboot the handset.
The problem is accepted by Aircel executives Mr. Piyush and Mr. Saurabh who are sitting at Aircel Faridabad Near Neelam Cinema Shubham tower when I personally visited their office.
But if user will reboot the handset and will again activate the GPRS services than balance will not deduct this was the suggestion form Mr. Piyush and Mr. Saurabh.
My question is if problem is with Aircel and from Aircel than my customer need to reboot his handset to avoid this problem and why balance is deducting without using the net services.
I would request you to please take up this matter with Aircel authorities and help me to come out form this problem, also please help me to get my deducted balance back.
Thanks & Regards,
Ali
9873686786
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