Aircel/Mobile Phone Connection
Disconnection Request not getting processed

I have requested disconnection of my number with aircel on June 16 because of their poor service and relocation from city of Mumbai.

After many calls to customer service and many emails, nothing has happened, I doubt that I will be asked to settle the accounts again and same thing can keep going for good knows how long. 9 out of 10 attempts to send mails to customer care fails because Aircel customer care email account is running out of space.

Below is the contents of emails I have sent to Aircel.

Making another attempt to send this email because of continuous delivery failures.

Please read the previous mails.

Regards

Aditya Sharma

On Jun 25 9:35 PM, wrote:

HI There,

I keep receiving delivery failure notification for last 3 attempts I made to send this email.

Also find the attached Acknowledgement mail I received on June 20th for my mail which is part of this email chain in.

Please do the needful to cancel my connection for 9920484173.

I have done what all has been asked is you keep delaying the things and expecting me to keep paying for service which I am not getting anyway, that will not be justified.

Regards

Aditya Sharma

91 - 9930004173 (Mobile)

From: Aditya Sharma [mailto: [email protected]]

Sent: Monday, June 25 6:58 PM

To: Mumbai - Care (E); Aditya Sharma (WT44 - CITI)

Subject: Re: Aircel Number 9920484173 .

Hi there

I have put a disconnection request for this number.

On june 19 i received a mail from customer care asking me to pay unbilled amount 585 also providing a service request number 1-8684341073.

I have made the payment on June 20 and sent an email to customer (same can be found in email trail).

I have spoken to Vijaya from customer care on June 26 @ 18:40 to ask the status of cancellation. She cofirmed receipt of payment of 585.on june 20.

Vijaya has asked me to send this email to customer.care mumbai again to proceed with cancellation for this number.

Please ensure the disconnection.

Regards

Aditya Sharma

On Jun 20 7:53 PM, "Aditya Sharma" wrote:

Hi There,

As suggested in you mail. I have maid a payment of 585 against final bill for this number.

Please do the needful to complete the disconnection for 9920484173.

Regards

Aditya Sharma

On Jun 19 3:49 PM, "Mumbai - Care (E)" wrote:

Dear Mr. Sharma,

Thank you for writing to Aircel.

As per your email, we regret to note the decision for cancellation of your Aircel number 9920484173.

We request you to kindly make the payment towards your Unbilled amount (till date) of Rs.585-, and enable us to assist you further.

Meanwhile, our cancellation department shall get in touch with you for cancellation of the above mentioned number, and the Service Request Number for the same is 1-8684341073.

We hope you reconsider your decision for cancellation of the number. We shall be glad to provide service to you in future.

Best Regards

Care Team

Aircel.

PS: In case you require any further assistance, please

Ø Call 121 available only from your local Aircel mobile.

Ø Call at 97680 12345 in case you are not using an Aircel Connection (not a toll free number)

Ø You can mail us at [email protected]

Ø Fax us at 022-42606070

&&&&&&- Original Message &&&&&&-

From: [email protected]

Received: 6/16 6:34 PM

To: Mumbai - Care (E)

Subject: Disconnection Request for 9920484173...

Hi There,

Please take this email as formal request to disconnect my aircel phone number 9920484173.

Please do the needful to get this number disconnected at the earliest.

Regards

Aditya Sharma