Dear Ms. Sowmiya,
Do not just give me another new request no.1-1546511242 .
Yesterday night I called up your customer care and a person Ahmed told me that my line would be activated by 10am today WITHOUT FAIL. I believed your staff and expected it would happen. But today again when my line was still not working, I called up at 10.15am and spoke to another staff who gave me a ref num 1574956390 and she told me that it would take another 48 hours for my line to work...
PLS EXPLAIN TO ME WHAT IS THE DIFFERENCE IN THESE TWO REFERENCE NOS.
What is this - either you have a bunch of liars or a bunch of jokers working in your organization who DO NOT know how to treat customers.
I expect my line to be active by today midnight, kindly do the needful.
Regards
Praveen
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Corporatecare
To: praveen cunchala
Sent: Mon, 25 January 7:15:25 PM
Subject: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - 9841286069
Dear Subscriber,
With reference to your e-mail dated 22/01, we are awaiting feedback from concern unit and will revert you at the earliest.
Your Service request number is : 1-1546511242
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Assuring you of our best services always.
Warm Regards,
Sowmiya K M
AIRCEL
Customer Service Delivery
PS: In case you require any further assistance, please call
Ø The toll free number 9841012345 available only from your local Aircel mobile.
Ø Mail us at [email protected]
Ø Fax us at 044-25323131
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: praveen cunchala [[email protected]]
Sent: Saturday, January 23 9:52 AM
To: Corporatecare
Subject: Re: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - 9841286069
Dear Ms. Sowmiya,
Your reply mail is not going to solve my problem, kindly make sure my line is active today else I will take this up with the TRAI about your poor technical service delivery.
Regards
Praveen
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Corporatecare
To: praveen cunchala
Sent: Fri, 22 January 5:57:17 PM
Subject: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - 9841286069
Dear Subscriber,
With reference to your e-mail dated 22/01 regarding reactivation of 9841286069, we would like to inform that we are working on the below request and will revert you at the earliest.
Your Service request number is : 1-1546511242
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Assuring you of our best services always.
Warm Regards,
Sowmiya K M
AIRCEL
Customer Service Delivery
PS: In case you require any further assistance, please call
Ø The toll free number 9841012345 available only from your local Aircel mobile.
Ø Mail us at [email protected]
Ø Fax us at 044-25323131
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: praveen cunchala [[email protected]]
Sent: Friday, January 22 1:08 AM
To: Corporatecare
Subject: Re: Reply to your e-mail dt: 30-12-09 / Ref: Mobile Number - 9841286069
Hi Mr. Vijay Anand,
As per your mail, I have paid Rs.220/- on 19/1/10 - Receipt No. ASAD110011890 - at the Aircel office at Little Mount, Saidapet. But it is unfortunate that till this minute, the line has not been reactivated despite I being told that you are having some system failure from last saturday onwards. I never expected such a poor response from Aircel.
I m real upset and request you to ensure that my num is working from tomorrow morning and keep up to your word that " It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you ".
Expecting your prompt response.
Regards
Praveen
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Corporatecare
To: praveen cunchala
Sent: Wed, 30 December 9:25:06 PM
Subject: Reply to your e-mail dt: 30-12-09 / Ref: Mobile Number - 9841286069
Dear Subscriber,
With reference to your e-mail dated 30/12, we request you to kindly clear the outstanding bill amount of Rs: 220/- and confirm your reply in order to process reactivation of the below mentioned cellular number.
Please find the attached statement of accounts for your kind perusal.
We would like to inform you that we are unable to swipe the current outstanding pending due through your credit card, since the same has been deleted in our records while deactivating the cellular number “9841286069”.
Your reference number is 26811057
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times.
Warm Regards,
Vijayanand
Aircel
Customer Service Delivery
PS: In case you require any further assistance, please
Ø call our toll free number 9841012345 available only from your local Aircel mobile.
Ø Mail us at [email protected]
Ø Fax us at 044-25323131
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: praveen cunchala [mailto: [email protected]]
Sent: 30 December 2:58 PM
To: Corporatecare
Subject: My Cell Num 98412 86069 - Reactivate Immediately
Dear Sir,
I had been using the celnum 9841286069 till july end and later I moved overseas and so stopped using the num.
But last month, i was informed that I can reactivate the same num and I will be charged Rs.83 only and bill it to my credit card for which you have my standing instructions already.
So, kindly reactivate this num immediately as I m coming back to chennai and would want to continue to be your network subscriber.
All other contact address details remain the same.
Regards
Praveen
0 comments