To
Vodafone Essar South Limited.
C-131, Industrial Area, Phase VIII, Mohali
Subject:-SMS charges.
The undersigned is user of Vodafone No.9780008670 and this is official mobile no. of Baba Farid University of Health Sciences, Faridkot. As per our bill plan first 200 SMS are free. But the company has charged Rs.1 per SMS in my last bill dated 21-12-09- to 20-01-10.
In this connection, the undersigned has called to customer care and they said that company will charge on New year, Dewali, Valentine day even your free SMS are pending. Then I asked that company should told to the user regarding your special days? But customer care told that this is your responsibility to ask the company.
I just want to know how long such fraud excuse and cheating will continue in Vodafone. This is your responsibility to told the user regarding such special day through SMS or phone call or in black and white. But you did not do so, because you want to cheat the innocent users of Vodafone. One day you will charge on calling of customer care center and you will reply the same “if you call on this and this day, we will charge”.
So, this is very serious and bad impression from your end. You have to wave off my bill other wise face court case soon.
Davinder Singh Bains
9780008670
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