AIRCEL / ZIPCASH.in
Amount Deducted but no recharge done

On 19th February around 10.30am, i made a recharge of 555 on my friend's Mobile no 919768205353 (Zip Cash Transaction Code: PZAHAZ) through http://zipcash.in.

Previously it was an AIRCEL number, but it got converted into VODAFONE recently, Due to this change the Recharge got Failed, but my balance got deducted from my ZIPCASH account ..

I contacted VODAFONE, AIRCEL and Zipcash Customer Care.

Vodafone Says Contact Aircel about this.

I contacted Aircel, they said the recharge was done, and i should get my refund within 48 hours from where i did the recharge so contact them..

so i contacted Zipcash Customer care, Representative NAMED "Amol Dhale", he told me that he will look into it and shall contact me within 24 hours..but even after 2 days he didnt contact me, so i again called him, he said its showing RECHARGE SUCCESSFUL in thier system so they cant do anything and i should contact Aircel for it, i told him that Aircel told me that recharge was done but as it was done for aircel and the number is now vodafone, i should get the refund, so he said he will contact aircel for it and i shall wait for his reply..

after 2 days i again contacted him regarding it, he said he is awaiting reply from Aircel so wait, i waited than again i called him up after 4 days, he said Aircel told him that My friend is still Aircel Customer and his number is not yet ported to vodafone..

i told him how is it possible, my friend is using VOdafone's BBM service from so many days, he said i should contact aircel about it.. so i wrote to aircel customer care (Complaint no - ERN-92837-HR2FW6) asking is my friend's number is still a Aircel number and whether any recharge of 555 was successful on that date or not..

i got this reply from them

&&&&--

Dear Mr. Rehman,

Thank you for writing to Aircel.

We wish to inform you that, the above mentioned mobile number has been permanently deactivated from Aircel network and there were no record found for any online recharge as mentioned below.

Best Regards

Care Team

Aircel.

&&&&&--

Which clearly states that my friend's number is not a aircel number anymore, so i contacted ZIPCASH again and i got a RUDE reply from AMOL

&--

Dear Sir,

We have clearly provided you the reason and email from Aircel itself.

Request you to speak to Aircel and close the issue.

We cannot do anything as we have provided sufficient details to you.

Thanks & Regards

Amol Dhale

Operations

ZIPCASH| CASH ON YOUR PHONE

Tel - 022-66720000 |Fax- 022-66720099

www.zipcash.in | [email][email protected][/email]

&&&&&&

It clearly shows that zipcash is not at all interested in solving Consumer Complaints..

I request the CONCERNED PERSON to help me in solving the ABove issue and help me get my 555 back..

Thanks

Mridul Khurana

9870836582