I have AIRTEL ADSL Connection Number:0522-4005897. I pay Rs 1500/- plus per month to avail 2 Mbps unlimited with FUP at 30GB package.
3 days back I got an SMS informing that I have touched 80% utilization of my FUP limit. I checked my usage from airtel.in site and found it had reached only 16 GB utilization. Obviously the warning SMS was wrongly being applied assuming it to be a 20GB connection. I immediately sent an e-mail complaint to nodal officer upeast on October 18 pointing the mistake and asking him to rectify tha mistake as my package was for 30GB FUP.
I promptly got an auto-generated acknowledgement.
Yesterday, Oct 19 at 4.59PM I got an SMS telling that my speed has be truncated to 250Kbps as I have hit 100% utilisation. I promptly checked my utilisation from airtel; site and it was just 20GB and my access speed had ofcourse been reduced to a crawl of 250Kbps. Obviously, my yesterday's complaint had had no effect. I rang up Airtel Customer Service they informed (Mob:9935532310) they checked up with their system section and told me that nothing could be done as the sytem has been fed with 20GB FUP for my number.
I was dumbfounded to say the least. I shot of three e-mail reminders to the nodal officer and the appellate authority but till today 1.45PM Oct 20 no action has been taken to rectify the issue other than the auto-acknowledgement.
THROUGH THIS FORUM I WISH TO HIGHLIGHT THE CALLOUS, . CAVALIER, CARELESS AND CASUAL CUSTOMER CARE ATTITUDE OF AIRTEL PEOPLE. I DEMAND MONETARY COMPENSATION FOR THIS UNFAIR, UNETHICAL AND DOWNRIGHT HIGH HANDED TREATMENT METED OUT BY AIRTEL.
Regards
Anil K Singh
Lucknow
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