I bought a 3G data card sponsored by my company (I will still be the individual owner). Number: 96861 92543
3G was supposed to be activated on 4th Jun '11 -- which Airtel customer support says it has been activated since that date. However, I'm only receiving EDGE Airtel message on the connection prompt.
I have tried since, to reach the Airtel support hotline and the number kept disconnecting me; finally I got hold of someone on 6th Jun '11 at about 1 Am and he said the issue will be resolved in 24 hours. I call again on 7th Jun at about 1 Pm and Arul Prakash says this was the first time I had called to report a problem; he said that the 3G service was not activated -- i asked for a complaint number and he provides me #878046055 and says the issue will be resolved in 24 hours.
I try to reach the customer service since 9th Jun about 10 Am and finally, succeed in being able to talk to Udai Kumar on 10th Jun '11 about 11 Am -- he says the complaint was not logged and a fresh complaint will be logged. The service was connecting at 1.5kbps (which is >10 times slower than a 28kbps modem connection)... after several minutes of explaining, he logs a complaint #37893021 and says the issue will be resolved by 17th Jun '11 -- WOWWWWW... I say that I'm going to log a complaint with the Nodal Officer and asked for his manager's name; smart-enough he provides the name as "Meenakshi"
Guess what, Meenakshi Bora is the Nodal Officer's name in Karnataka -- obviously what he said was a white-LIE...
Now, I'm stuck with this 3G card which does not work and a billing that would have already started. 3G scam will become miniscule if someone were to investigate what Airtel does to it's customer by plundering money out of their pockets without providing ANY service, whatsoever...
Now, soon after hanging up with Udai Kumar, I try 9972534865 (Nodal Officer's phone number) -- the number initially rings and then, puts me on IVR message (the nodal officer is busy - please stay on the line)... 10 minutes go by and there-after; i hear another message "nodal officer is busy, please try your call again, later"... and, I'm disconnected YET AGAIN>>>>>>>>>>>>>
I seriously doubt the means in which Mr. Mittal became India's 3rd richest business-man... Hopeless is their service, more hopeless are their staff, most hopeless is their attitude
I will be porting out of airtel (9538802488) and moving to Vodafone.. Incidentally, they have a dubious distinction in making customers "unhappy" & see this: http://articles.economictimes.indiatimes.com-06-07/news/29625911_1_complaints-national-consumer-helpline-nch
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