Hi,
I would like to draw immediate attention of Airtel Mobile Services officials regarding the exploitation of customers in Dumka, Jharkhand by it's Agents.
There is no 3G service in the town but agents are forcing customers to recharge with 3G data plan only. After recharge also, only 2G service is available. Then why customers has to recharge with 3G plan.
In the month of Feb'12, I purchased the Airtel 3G dongle for data services and I was assured by the Airtel Customer Care that the 3G services will start by the end of March. Till date, there is no 3G service available in Dumka. My complain is not regarding nonavailability of 3G services. My main concern is the mode of recharge done by the Airtel agents (including customer care office). They charge for 3G rates and refuse to do a 2G recharge stating that the 2G recharge is not applicable for 3G dongle.
If there is no 3G service, then why customer has to do a 3G recharge. This is exploitation of customers.
Charges for 1GB for 2G data : 98 Rs
Charges for 500 MB for 3G data : 200
So every month, we spend double the money for 3G recharge but we get just half of the data with slow data of 2G.
Hope someone will take some action on the issue.
Best Regards,
Shamim
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