No response till date...
previous problem not solved and they again cheated with me, airtel hello tune changed automatically today, they charged 30 15 rs.
airtel is going to be a begger, international begger...
Following is the conversation between me and airtel nodle officer through emailing regarding non recipt of benefit of recharge pack-
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: "[email protected]"
To: [email protected]
Sent: Tuesday, March 22 9:00:55
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS... [|BAL|9928678616|1903201127014|]
Dear MR.Aziz,
This has reference to your concern, regarding the non receipt of recharge benefit for your airtel mobile number 9928678616.
Thank you for your email to airtel and the opportunity to assist you.
We regret the delay in responding to your email.
We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you.
Further, We would like to inform you that we have already noted your request for your Airtel number 9928678616. the unique service request number is CBNRA3032280787100. The Concerned team will be contacting you within the 23 Mar with an update on the issue.
We hope that this response has addressed your query suitably.
Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [email protected].
You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.
You may send an email at [email protected] or you may call at 91 9928034865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected] or you may call at 91 9928944865 from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=CF3056A3DC3E5EA5EA137095E12368AADD2160AAED157D80838285848EF517799B&refno=1903201127014
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 19/03 17:28:37
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS... [|BAL|9928678616|1403201143715|]
Respected Sir,
Thanks for your kind response and sorry for the inconvenience.
You can contact me anytime after 9pm and my alternative no is 919950232786.
Please provide me the feeling to be glad that i am the customer of airtel, the
leading network...
Reagrds,
Danish Aziz
919928678616
From: "[email protected]"
To: [email protected]
Sent: Saturday, March 19 17:15:26
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS...
[|BAL|9928678616|1403201143715|]
Dear Mr. Aziz,
This has reference to your complaint, mentioning your concern about the your
Airtel Mobile number 9928678616.
Thank you for your mail to Airtel and the opportunity to assist you.
We regret the delay in responding to your email.
We have been trying to contact you but unfortunately we are unsuccessful with
our attempt at 5:11 PM due to non reachable response. We are unable to contact
you for the resolution.
Further, please write back to us with your complete Airtel mobile number and
your concern so that we can assist you further.
We would be glad to assist you in this regard. However, we would appreciate if
you could write back to us with a suitable time to contact you. Please mention
your alternate number in your correspondences with us to enable us to serve you
better.
We hope that this response has addressed your query suitably.
Please feel free to speak to our call center executive on 121 regarding any
issue/concern. You can also email us at [email protected].
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved.
You may send an email at [email protected] or you may call at 91
9928034865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at [email protected] or you may call at 91 9928944865 from 9:30
AM to 6:30 PM Monday to Friday.
Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=D13254BDC6C7
C9315EA6E32955B4D9384B4E4FBBDA3D55B8DB3D58BBD73B43454C&refno=1403201143715
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 14/03 21:06:29
Subject: my complaint is not solve after 15 days...
Respected Sir,
my airtel no 9928678616 has recharged with 21rs night pack but in night hours,
i am being charged normal rates, i locked complaints many time on 198, they
said that your problem is being sort out before 5 march but nothing happened,
again i contact 198 the c/c executive transfer my call to sr. supervisor, he
assured me that my problem will be solve before11 march but no worth
yet...
my no. has been locked to 198 and 121 also, now i cant contact to 198/121 as
whenever i try to contact c/c the operator says dial *121# for balance
enquiry,
thanx for contacting airtel and then call got disconnected.
please ressolve my problem and unlock 198/121 too.
my details are given below-
Mob No.- 9928678616
Recharge details- 26 feb 11 at 09:37pm, mrp 21.00
Trans ID- 1729116042
Complaints No.-
CBNRA2030953136, CBNRA30305633311
Regards,
Danish Aziz
9928678616
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