Hi,
I have applied for mobile number portability to port out from Vodafone to Airtel on Jan 27 by sending a message to 1900 to get a UPC code.
Following this I went to Airtel showroom in Ascendas IT park Adyar and submitted the documents and I was told that after seven days it will be ported out to Vodafone from Airtel. It did't happen and I was thrashed by both Airtel and Vodafone (Went thrice to Vodafone showroom in Velachery but did't get any proper answer) telling the problem is not from their side. Finally the validity of the UPC got expired.
After escalating to nodal officers of both Airtel and Vodafone. One of the corporate officer asked me to apply the MNP with new UPC code in Saidapet I did that. Nothing has happened more than frustration and my mental energy was wasted so much into it.
Biggest comedy of all is that if we call the customer executive for more than three times for the same reason they will disconnect the call when you try for Customer service next time in Vodafone. It happened to me and it took 20 days to resolve the problem.
And now it's time to generate the UPC code third time after getting to know that it has been rejected due to some technical problem in the distribution side and reason for this from one of the Airtel officer from Saidapet 'Those who have applied on Feb 15 got rejected for no reason :-) :-). He also informed that you can complaint to anyone'
On March 29, got a call from Airtel officer requesting me to apply again and he will take full responsibility of port out this time without any problem. After getting some faith so promised speech went to Ascendas again with new UPC code and applied it for the third time. After seven days when I called them got to know that my port out was rejected from distributor side and I was asked to talk to Vodafone customer service. Vodafone Customer service told me that it was rejected because of MNP offer is in active state (But actually was not given to me).
I don't what the hell they are doing there to find this simple problem from Feb 12 till April 8. For the fourth time I have applied now and seven days got passed away still i am not ported out to Airtel.
No body was able to give the proper status. Only status they gave to wait for seven days which is not but rejection.
Whom should I Blame? Is there any responsible person working for Airtel or Vodafone please reach me and help me out.
My Mobile Number: 9962502102
I am sure I will get a call but not sure they can resolve this problem...
Regards,
Venkatraman B
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