Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Wrongly charged approx Rs 1100 for the mobile GPRS connection | News #53094

Airtel
Wrongly charged approx Rs 1100 for the mobile GPRS connection

I enquired about the mobile GPRS connection & the procedure to activate & use the connection on my hand set.

I was told about the plan and usage but nothing specific in terms of setting. I got is activated on 15-April. After 2 day I check with customer care about the sudden raise in unbilled amount by Rs200 and got no justification. And in that month bill I was charged around Rs1100 against GPRS usage. I checked with customer care & they said I used Airtel Online which has different gateway so the charges are valid. I asked them why it was not clarified that I need to change the settings when I explicitly asked at the time of activation. Later they said on the benefit of doubt they can waive off Rs 250 from the bill. Why should I pay the amount which is charged because of their mistake?


Company: Airtel

Country: India   State: Karnataka   City: Bangalore

Category: Telecommunications

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