Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Barring outgoing calls without Proper Information on Documentation Request | News #53138

Airtel
Barring outgoing calls without Proper Information on Documentation Request

Suddenly One day I had a request to submit documents from Airtel. It was the same set of documents I have submitted one month back during buying the SIM. Moreover Airtel doesn't provide proper reasons for the request of document and it becomes more painful to talk with Airtel customer care representatives.

The first Airtel representative to whom I talked told me to resubmit the same set of documents it would be fine as it is a periodic check by Airtel. I just bought this number one month back and I told him Airtel cannot ask these documents everymonth. He had no answer or rather kept on telling resubmit documents but didn't tell why I should.

The message I received didn't mention anything about outgoing calls being barred.however Airtel barred outgoing calls around 2 days after I received the message without any proper intimation

I called up again. This time the airtel representative said, incorrect documents were submitted. When I asked which document was incorrect. He said he didn't know and nobody in Airtel can tell me that. He suggested a list of documents which had to be submitted, which was nothing but same set of documents I submitted last time. Now I don't know actually what was wrong in my previous document submitted to Airtel and I fear the whole process will repeat with Airtel. But nobody was able to tell what was incorrect in first place.

Now I wanted to register a complaint in Airtel. The Airtel voice message said I had to call 198. for complaints. But when I called the complaints department. This time they said Government of India wanted to know my documents, so airtel had given it and they want a copy of the documents for reference which is why they are asking it. This response from Airtel seemed foolish to me, they could have taken a copy and send it to government was my response. I wanted to raise a complaint which the person said he cannot. Even though it was a complaints number I called. he said there is no way they can take a complaint on phone and I would have to only send an email. so I think people who don't know to email cannot complaint in Airtel.

Because they are not allowing me to use the Rs 700 odd balalnce I had, I asked them to refund the money, which they are not willing to do. Being a customer with two airtel mobile, a airtel DTH and an airtel broadband connection. I'm really really thinking of changing the service provider for all for this kind of sloppy service they provide. Don't know why i took Airtel for all in first place.


Company: Airtel

Country: India   State: Karnataka   City: Bangalore

Category: Telecommunications

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