Dear Sir, Madam,
This is to bring to your urgent notice that,
Inspite of repeated re - assurances (details given in mails below), more than 50 days have passed but Airtel Cutomer Care has not transferred the landline and broadband connection (A/.C No. 14216883). We had given the Landline reansfer request 0n 8th FEB even bofore we left gurgaon.
There is absolutely no feedback from Bangalore costomer care as to when the connection broadband will get installed, only acknowledgement mails are send against the complaints mailed (details of mails attached below).
On May 1st I was forced to write a mail to the Ombudperson at Bharti Airtel, even then there is no response from Airtel.
Being completely put off, i asked for disconnection of this account and have applied for a fresh landline connection on 27th April through your customer care representative Mr. Mahabaleswar (contact no. 9741399636). he filled the form, took Rs. 500 cash, committed that landline will be installed in 3 days, again 8 days have gone, and even the new connection has not been done.
This is simply cheating and harrassment of the highest order.
I hope that, this time this issue will get solved once and for all. Me and my wife still use airtel mobile, I have a corporate connection, but > 50 days to shift a landline connection has forced me to re - think about Airtels service abilities. This is how a company starts loosing its loyal customer base when they are pushed to make alternative choices.
Thanks & Regards,
Arnab chatterjee
(M) 9972853345 .
R – 17, Golden Enclave,
Old Airport Road,
Near Manipal Hospital,
Bangalore – 560017 .
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