Hi,
I bought a new postpaid connection with plan 299/- Rs per month plan. And also, within two days, I activated 2GB GPRS plan of 98/- Rs per month. According to the plan, I have to 98/- Rs per month and I will be able to use 2GB of GPRS data without any extra cost.
My first month GPRS usage was around 800 MB.But, in the bill, I got around 500/- Rs extra. I immediately spoke to customer care and it was corrected in few days.
But, same thing happened in the 2nd month. This time, my usage was around 1.32 GB and the bill was around 9500/-!!!
These are the exact things which happened in sequence:-
1. 3rd March: Bought the number with plan 299/- Rs per month and 750 mins free std and local calls
2. Around 10th March: Activated GPRS plan of 98/- Rs per month
3. April 10th: Airtel deactivated my GPRS plan and activated 1 GB data usage plan without asking me and without notifying me!! This, I ultimately, got to know after getting the bill only
4. May 3rd 2011 : I changed the plan to 199/- Rs Corporate plan
5. May 10th: Airtel gave me bill of 9500/- Rs in which 6500/- was one time charge which is supposed to be the bill before May 3rd plan change
6. May 12th: I started talking to customer support guys again for correcting the bill amount. Which is still going on without any progress.
7. May 24th: I requested to reactivate 98/- Rs GPRS plan as I use more GPRS data
8. May 27th: Airtel credited 2848.35/- to my account which was charged for GPRS usage after 4th of May in the new plan (The bill for 299/- plan for the duration of April 10 to May 3rd 2011 is not corrected yet)
Following is my question to Airtel:
"I have bought the sim card on 3rd of March with 299/- Rs monthly plan. If you have an offer of 1 GB free data usage. You should have activated in the first month of purchase. Why did you activate it in the 2nd month that too without informing me and without my permission. Your free offer cost me 9000/- more than the actual bill."
I have contacted customer care, nodal officers and appellate officers for the same for n number of times. Every time I call, they will say, they are trying to get the information from concerned department and will revert back in 2 days. And after 2 days, they will mail telling the charges are valid. I am getting sick of these guys. They always deviate the matter by giving stupid excuses and when I counter argue, they will not have an answer and they will say, we will get back in 2 days.
Some guys deviate the matter by telling this happened because of plan change. How rental plan change to 199/- which happened on may will trigger the GPRS plan change in April?
Some times they say, the GPRS 1 GB data usage is free and its not required to inform customers regarding the activation of same. I don't how it is legal to deactivate some plan which user has opted in that too without asking or informing the user.
Some times, they say
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