We have installed an Airtel Landline connection for the past 6 months at my residence. My landline Account no. is 10737820. We have been using landline and broadband services through the same line. In May we intended to change our bill plan and called up Airtel customer care who suggested us bill plan KK_One Airtel Value Combo 749 Plan which included Free Calling Discount of Rs. 100/- per month on the landline; Rs. 100/- per month on an Airtel Mobile Number and 4GB download limit on Broadband. We agreed and gave them my mother's mobile number to add the Rs. 100/- per month as per scheme. We anticipated that the same was being included every month henceforth. In June when I was back in Bangalore; I realised that the amounts were not being transfered as promised and did a quick check with customer care and realised that the promised amount was never transfered. I then escalated the complaint only to be told that they cannot reimburse me more than 5 months inspite of the fact that they have not paid for more than a year.. I objected and escalated it further but to no avail. Infact; I have been complaining for the past three months now and the amount is still not being transfered as promised. However; I keep receiving sms messages and e-mails that my query has been resolved. The customer care representatives are actually least interested in the complaint and infact blame me back that it is my mistake to not have complained earlier. I request you to take this issue forward and compensate us for the same. Airtel had been a great vendor earlier but now with the unprecededted customer base it has today; it has become extremely callous with its loyal customers. Kindly bring the telecom operator to book and issue strict guidelines on conning innocent customers with their sales pitch.
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