Qrc# 11211111111136558059 and Mobile number: 9880301301. I had a post paid connection with Airtel under my name which I gifted to my brother. He gave his mobile to one of his best friend who misused it and the bill amount was over Rs. 2500. I know that I am responsible for this payment but the actual issue is when I tooK this connection, I asked and I was assured that the credit on this number will not be increased more than Rs. 500 both by the 121 customer service and a lady at the M.G Road airtel branch. I was happy and I was very much sure that the monthly bill will not exceed more than Rs. 500. Back in May I ask the gentleman in M. G Road branch to cancel the number when the bill was Rs. 804 something. He refused to cancel the number and asked me to make the full payment. I argued with him that I will pay only Rs. 500 and the remaining Rs. 300 something need to waived. Because I asked airtel not to increase the credit more than Rs. 500. In one word, he refused to accept my request. I came back to UAE and my brother said his friend will use my connection. I told him to pay the bill in time and close the connection but his friend agreed to pay the bill and use my connection. I said OK and then he did not make the payment and finally the number was disconnected for due payment and I was asked to pay Rs. 2500 . I am not going to pay this bill simply because Airtel failed to keep its promise. From 08-Oct till date I have exchanged numerous mails with airtel customer service, all of them are useless. They dont read my mails, no english, No common sense in the responses all of them are automated..Can't believe Airtel such a reputed company has such a weak/disappointing customer service..Shame
Very Disappointed X-Airtel customer
Roshan
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