Hi,
My name is Gaurav Kumar and I have an Airtel Postpaid number 8861204402, On last Saturday (2nd June), I somehow lost my mobile, so I blocked my number (8861204402) using Airtel 121 service, next day was Sunday so, I went to Airtel Banargatta Road office, near to Jayadeva Hospital on Monday (4th June) and took a duplicate SIM number 89914 50003 01678 70250, and they told me that this will take at max 24 hours to get activated, It was not activated till Tuesday (5th June) 1:00 PM, then I called the Aritel 121 customer care, they told me that the SIM is activated from their side, if you getting the SIM registration failure message then you need to go back to the same Banargatta Road Airtel office, to check the issue, So same day I went to the office, the Airtel Guy told that there is a problem in the Handset so you need to check this SIM in some other Handset and he also told me that he doesn’t have spare handset, So I have to go outside and check if the SIM card is working in another set or not. I came back to my office and Verified with 3, 4 different Mobile Handsets but no Luck, every were its was saying SIM REGISTRATION FAULURE, So I went back to same Aitrel office with an addition Mobile Handset to show that there is a problem with the SIM not the handset. Again the Airtel Service guy told me that you need to take a new SIM because this SIM having some issue and for taking a new SIM you need to again provide all the documents like, Photograph, address Proof etc, but photograph was not there at that time with me, but they told me that they cannot help me and without a photograph they cannot issue ne a new SIM.
So on next day (Wednesday 6th June), again I went to the same Airtel Office with the required documents and collected the new SIM number 89914 50003 01678 71159 . And again the Airtel Guy told me that SIM will be activated by end of today. But It was not activated after 24 Hours, So I gain went to the same Airtel office on Thursday 7th June and in the office they told me that the SIM will be activated in another Half an hour, But I waited in the Airtel office of an hour but still my SIM was not activated, the Airtel Guy told me that it look like there is some issue in the system and he asked me to talk to the Manager, when I talk to the Manager She told me that she need to check internally there is some profile mismatch, and she asked he to again wait for 24 more hours. So I again talk to 121 and they told me that he has escalated this issue and this issue will be resolved in another 4 hours and the issue number is 44024728 .
Again Today Morning I called the Airtel 121 customer care, and they told me that everything look perfect from their side the SIM is very much active, if you are getting SIM Card Registration Failure then, you need to take a new SIM third time and today call interaction number is 1066666729 . As I am a technical person and I know that no one has able to pinpoint the issue, so I am sure that if I take a new SIM again then nothing will change.
Please help me and let me know when should I be able to get my number activated, its more than 5 days now, And still I don’t know what is happening, every time they are asking me to contact Airtel after 24 hours.
Regards,
Gaurav Kumar
Mobile no : 8861204402
Email: [email protected]
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