`I am not satisfied with the service provider Airtel mobile I am fed up with the automatic depletion of money from my account & after complaints I get the acknowledgement of complaint no Qrc12610111610526314645, complaint no: complaint No. COVWC31027269321 but no action taken I would like to state I am discarding services provided by Airtel mobile and changing Service provider, & I am forwarding this case to Consumer Forum.
L.I.G - 267,
Padmanabhpur,
Durg - 491001.
Chhattisgarh.
Cell: 91-9981313647
Email: [email protected]/[email protected]
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From: M.V.G.Krishna [mailto: [email protected]]
Sent: Monday, October 31 1:51 PM
To: '[email protected]'
Cc: '[email protected]'
Subject: FW: Refund case 9981313647 Qrc12610111610526314645, complaint no: complaint No. COVWC31027269321
Sir,
These details of automatic depletion happened after getting mail for refunding mail was received these are dated The Last 5 Charges are :
1. MP3FULSONG-Rs.99.00, 20/10, 05:08 PM
2. HungamaClub-Rs.5.00, 20/10, 03:55 AM
3. GPRS Rental-Rs.10.00, 19/10, 08:30 PM
4. HungamaClub-Rs.5.00, 19/10, 02:45 AM
5. HungamaClub-Rs.5.00, 18/10, 09:58 PM
Dial *121# to Start or Stop services
20/10
These are details dated 24/10 The Last 5 Charges are: The Last 5 Charges are :
1. MP3FULSONG-Rs.99.00, 28/10, 08:38 AM
2. HungamaClub-Rs.5.00, 28/10, 03:39 AM
3. GPRS Rental-Rs.10.00, 27/10, 09:11 PM
4. HungamaClub-Rs.5.00, 27/10, 03:55 AM
5. GPRS Rental-Rs.10.00, 26/10, 09:06 PM
Dial *121# to Start or Stop services.
Apart from this I had sent the automatic depletion dated 18/10 & 21/10 automatic depletion on the said date I am attaching mail I received from your office dated 27/10 accepting that was automatic depletion under the complaint [|BAL|Qrc12610111610526314645 total of Rs.238.00.
Hope to get a response from your end in favor.
L.I.G - 267,
Padmanabhpur,
Durg - 491001.
Chhattisgarh.
Cell: 91-9981313647
Email: [email protected]/[email protected]
From: M.V.G.Krishna [mailto: [email protected]]
Sent: Friday, October 28 11:52 AM
To: '[email protected]'
Cc: '[email protected]'
Subject: Refund case 9981313647
Sir,
This is with reference to your mail dated 27 –oct contents of which are” Rs.238/- on your account towards the Value Added Services (VAS), as per your discrepancy towards the activation of services we are raising a request to address your concern.
For your reference, the unique service request number is 1027269321. Our team will contact you by 28/10 with an update on your concern”.
Today I received an SMS giving details as follows
The Last 5 Charges are :
1. MP3FULSONG-Rs.99.00, 28/10, 08:38 AM
2. HungamaClub-Rs.5.00, 28/10, 03:39 AM
I have not any refund & 2day again deduction plz call back
3. GPRS Rental-Rs.10.00, 27/10, 09:11 PM
4. HungamaClub-Rs.5.00, 27/10, 03:55 AM
5. GPRS Rental-Rs.10.00, 26/10, 09:06 PM
Dial *121# to Start or Stop services.
I am surprised & astonished that error is caused twice or thrice but this is not error but knowingly the Customer care, Technical assistance etc are making it happen regularly this may be transferring the amount into their accounts & they are using this amount to their or any of their own numbers for their personal use, I want that you to talk to me and expedite & also refund which amounts to Rs.500 to my account immediately today itself I want to know the amount refunded to me with all details. I am subscribed to unlimited plan @ Rs.10/per day excluding this deductions, what VAS deductions which happened since my last recharge under what headings depletion has been done every details of it mentioned I have all the details to cross check so I expect a fair transaction from you please call back & verify that all the automatic depletions have been refunded to my account or else I will be bound to change service provider & forward this to consumer forum, since I am very old customer subscriber of Airtel considering the long association with Airtel & the service provider I hope you will consider that no such actions to be taken. Awaiting for you to revert back telephonic or through mail.
M.V.Krishna
L.I.G - 267,
Padmanabhpur,
Durg - 491001.
Chhattisgarh.
Cell: 91-9981313647
Email: [email protected]/[email protected]
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