I use a Prepaid of Airtel with Black Better 299 plan (BB1). On the 28th July my service got deactivated without prior notice or any intimation by Mail or SMS of the due date where in my account did not have sufficient balance.
The same day after recharge, when I called Airtel they said I have to remember my due date as they do not have a system of reminding. Pathetic, can't they build a reminder software. Does any one remember such due dates of the 100 gadgets we use.
However they asked me to undergo the entire process of activation from zero, which I unwilling went thru and after that on receiving a registration acceptance message me amoount of Rs. 299 was also deducted, but my service NEVER GOT ACTIVATED.
Its over 10 days now but they are just saying it will take 48 hours, or 4 days or more 2 days. THey are clueless. These ineffecient people say that there is a technical problem on Black Berry side and thats the reason I am facing the problem. They would have escelated my request to BB for more then 5 times but their godfather BB is worst then them in supports. No output so far nor any update nor any commitments.
I would have spoken to 5-7 people and all what I hear is false promises but not results.
Pl. suggest what should I do. Wait for these in efficient Airtel and Black Berry Technical Support team to wake up from their sleep some day and solve my problem or some solutions otherwise is possible.
Very upset with the law and big commitments and poor support of these MNCs.
Regards,
Vishal B.
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