Airtel Blackberry on Prepaid
Cannot activate Blackberry on Airtel Prepaid

Dear Sir,

I have had a nightmare as I ported my number to you as I was told that your service and network is good. While I agree that your network is good but I must say I have had terrible customer service from your customer care advisors. I select language English on IVR I get connected to an advisor who refuses to speak in English and asks me to speak in Hindi only.

I am trying to activate BIS on my blackberry curve 9300 but am unable to do so. Your advisors give me different information.

I was told to send airtelbb to 121 and I got a plan list

I was told to select the plan and send to 121 so I selected BB4 and sent to 121 but did not get a response. I sent so many sms but no reply. Finally I got a reply sms to send BIS (Model number) to 121 and I did but I get error We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation

I called 3 times to your customer care and the advisors are asking me to call 7070 and when I call that number it gives me a response that I am not registered and hence not authorized to call that number so please call 121.

I spoke to Mansia one of your advisors this morning who was rude and said he can’t help me so I asked for supervisor but he refused to give me a supervisor. He too was telling me to call 7070 and I tried explaining that I tried calling that number and I told him what response I am getting but he was not willing to listen and said that this is the number we give customer’s, I can’t help you any further.

Where do I go from here? I came to Airtel due to poor Network and Service from BPL and I think I have made a mistake. Please revert back failing to which I will have to port out my number from you as I can’t accept a regular service on a Blackberry.

Regards,

Shodan D’Souza

Mobile no: 9870535548

PS: please sort this out immed, am expecting a call back from you. I have gone to consumer forum with this issue as I am not happy with the service so far. None of your advisors are co-operative.