Hi,
I dont have any words to describe about the airtel customer service. I took this airtel broadband connection in the month of june but tillnow i havent received any bill from them. I have called their customer services and complaints 198 and nobody was able to resolve the problem everytime they are disconnecting the calls i dont know how many complaints i raised for this everytime the advsr will say that yes you will get a bill within 3 working days. On top of this they will say each time that they have sent a bill and they will give somebody name. how can they send my bill to a diff person? it is really their inability to send a bill.
From the day 1 I have been facing these problem with airtel guys the person who came at the first time to collect the money and to register for the bb he told me that they can give 699 rs plan and for the first one week i would be having only limited option which is 4GB and after one week he promised me that i will be getting unlimited for the same price with reduced speed i accepted that and also he mentioned that the charge for the hub is only 600 Rs but when they came to install line the other person says that it is 800 Rs my impression on airtel gone from this point. When he took that money 699 while registering for this he said that they will install this within 4 days but i waited for this for 8 days I was really disappointed by each and every time with airtel this is not the customer service i am not going to recommend this to anybody in my life.
Now they are not leaving me any way as they are not sending bills but they will call to pay the bill and also after the first week i spoke to the guy who promised me that he is going to give unlimited bb but there is no response from him he says that he was busy and he will ask me to call again and again and after some time he told me that sir we will give from the next bill date 11/07 but it is same story again that guy absconded and to verify this i spoke to airtel cust services on 12190 they told there is no order placed on the account for the unlimited option i spoke to them before 11/07 to confirm this and also they told me that they dont have any option like that so i req them to close this account as i am not getting what i want and am not getting bills so they told me they will take req for this and again afte some time i got a call from one person he told me very nicely sir why dont yo go with unlimited for 599 Rs i said ok if you can give this for 599 am happy and he mentioned that it will be effective from 11/07 as they can change the plan from only billdate so i said ok and I thought that problem was resolved but it was not as he hasnt placed any order to change my plan... again same story am fedup with this and till now am waiting for my bills and again they told they are going to activate unlimited option i think i got it now again am not sure as they told me that they have activated it by 11/08 postponed it seems??? for some reason...
Oh my got i never wrote this in my exams also these airtel making me to write like anything? I have never expected this kind of service from this company and they will disconnect the calls if you call the cust service because they cant deal with this and they cant answer my queries... Finally now i asked one of the advsr my outstanding they are saying that it is around 1200 Rs... Tell me now what to do i paid already 699 and this bill is for two months it seems but after paying 699 also the charge is around 1200... so for their mistake again they are charging late fee.. and they are telling that I have used extra bb so if am getting unlimited how can i exceed with a speed of 256kbps i will not be able to download with this speed ..? this is nt acceptable as they may think that am only one cust and they can ignore me but i dont bother but i wanted to tell this story to be cautious about this airte... in my opinion i suggest not to take this bb connection even u will face same problems..If you call cust service u will not get help? and they will disconnect your call after placing your call on hold for almost 20 mts that is time waste.
my airtel landline num is 08041618032...
my dear folks i will wait for the resolution for this if possible i dont think i will get from airtel because of the service i had already...
anyhow thanks for giving this chance to express my feeling still i didnt explain things as my fingers are paining now and i cant speak to them also...
thankyou
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