Dear Sir,
This is regarding failure to provide connection and non refunding of my advance amount by Airtel Broadband.
I applied for a new Airtel broadband connection on 06/08 through a Airtel sales person. When filling the application form the sales person promised me that the connection would be provided within 2 days of submitting the form. A week had passed I didn't receive any call from Airtel so I contacted the customer care and lodged a complaint. The customer care executive told me that someone from Airtel will contact me soon and connection would be provided within 2 days. The complaint number was 2337412 . I waited for a week again and didn't get any calls from Airtel. I again placed a complaint, number is 2601248 . This time i got the same reply that someone would contact me in 2 days. The same thing repeated I again placed two more complaints. Number are 2603782 and 3296624. Every time I call them they give me the same standard reply that issue will be resolved in 2 days. I also gave an option to them to refund my money if its not possible to give connection. I had paid Rs.1500 while filling the application form. I thought of trying one last time and called the customer care (Complaint number is 3397612). This time the customer care executive told me that the issue is pending with sales department and promised me that someone will call from Airtel within 15 hrs. Unfortunately nobody turned up. I wrote a complaint to the NODAL Officer but no action is taken. I am just asking them to refund my money if they are not able to provide a connection. Please help me in resolving this issue.
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