I received a bill for November when the connection had already been disconnected on 30 Oct at my request as I was leaving the premises on 31 Oct. 2010. Excerpt from the mail:
"Dear Customer,
Please find attached your Airtel Bill for,
Airtel Number: 01141651131
Bill Number: 528099014
Bill Period:05/11 to 04/12
Please save it for your future reference. You need Acrobat Reader installed on your computer to view this bill."
I have sent them a mail as below: (address / contact details removed for privacy). Seeing Airtel's extremely poor record at responding appropriately to mails, posting this for quicker response, and also to caution other consumers.
M/S Airtel,
As I have moved from the premises ..., New Delhi on 31 Oct.
I had got the connection to the land line and the DSL terminated on 30 Oct. and the services too were stopped.
Please do the following:
1. Correct your record, as I do not want to spend time corresponding.
2. As already requested, refund the deposit and any excess rental paid by me to my current address:
...
...
Lucknow
3. Please also add to the refund, Rs 10, 000 as token compensation for having caused annoyance and wasted my time corresponding with you on this issue, caused by your poor record keeping.
Grateful for early action by you,
With best regards,
Ranjan Dwivedi
Mobile:
CC to TRAI for penalising companies for maintaining poor standards and harassing consumers.
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