Dear Concern,
I am a consumer of Airtel broadband. I am using Airtel broadband from last 5-6 years old. Airtel is a good service provider but from last 3-4 months. I am really not satisfied with Airtel internet speed as well as with outstanding amount. From last 2-3 months every time I paid 1000 Rs/- . Why I paid because I really believe on Airtel. Now I have no words to say about Airtel. Airtel cheat with me. My previous plan was running Rs 649/Month but without any confirmation with customer how Airtel converted my plan Rs749/Month instead of Rs649/Month
How???
I agreed that all company have rights of T & C. but until-unless customer is not aware about that. So how Airtel change my plan. Firstly Airtel should discuss with customer that sir/madam. We are going to convert your plan. Because as per your usage we have a minimum plan of Rs. 749/Month or whatever is it. If I agree on that then company have complete rights to change my plan. And also I am not aware about my billing cycle. My registered no. is 9911293559. But I am not getting any alert on this no. so how can I know the status of my running billing cycle date, outstanding amount, Plan. Today when I had a word with your customer care representative then I came to know that Airtel change my plan as well as speed limitation and also 50Rs/- fine every month. When I said to customer care representative that kindly transfer my call to your superior then my call god dropped I don’t know there is any network issue or my call got disconnected by that girl. I m never ever recommend Airtel to anyone seriously. So this is my humble request to Airtel concern person. I want my fine adjustment. As well as my previous plan and my speed of my previous plan as I am an Old customer/User of Airtel Broadband.
My Mob. No. :- 91-9911293559
Thanks & Regards
Rekha Malik
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