AIRTEL HAS DEDUCTED EXTREMELY EXCESS AMOUNT FROM MY PREPAID ACCOUNT. ON 02.02.2010 I HAVE CHARGED FOR RS.333/- (TRANSACTION ID : 545800045, AT 6:33PM) AND RS.98/- (TRANSACTION ID: 454794521 AT 6:31PM). I HAVE ACTIVATED MY GPRS98/- AS GUIDED BY AIRTEL SUPPORT SERVICES BY DIALING *567*... ON 03/02. ON 04.02.2010 AFTER ACTIVATING THE GPRS MY 98/- (2GB free in a month) PLAN WAS NOT ACTIVATED. I AGAIN CALL TO YOUR CUSTOMER SUPPORT ON 5:00PM (04.02.2010) TO ASK WHY MY GPRS 98 PLAN HAS BEEN NOT ACTIVATED. THEY TOLD ME AGAIN THE PROCESS OF ACTIVATION BY DIALING *567*2#. NOW MY ACCOUNT BALANCE IS ONLY RS.96/. I HAVE MADE HARDLY CALL OF RS. 25-30/- WHEN I CONTACTED TO CUSTOMER SUPPORT REGARDING THIS THEY TOLD THAT 2 TIMES 98 HAS BEEN DEDUCTED AND FOR CORRECTION THEY FORWARDED CALL TO THERE SENIOR AND CUT THE CALL. NOW I WANT MY CALL DETAIL WITH CORRECTION OF ACCOUNT, AS I HAVE DONE ONLY THAT, WHICH WAS GUIDED BY AIRTEL STAFF. I AM VERY MUCH FRUSTATED DUE THIS TYPE OF PROBLEMS. I HAVE SENT A LOT OF MAILS BUT NO RESPONSE RECIEVED FROM AIRTEL TILL DATE. ALL CORRESPONDENCES ARE AS FOLLOWING :
It is very frustrating that Airtel has done nothing till date. Please see old mails regarding this complain which is shown below and credit my excess amount cut by airtel.
Manoj kumar
9958846663
From: Manoj Kumar (cont)
Sent: 10 फरवरी 2010 10:30
To: '[email protected]'
Subject: FW: complain against deducting amount from prepaid account.
From: Manoj Kumar (cont)
Sent: 09 फरवरी 2010 14:43
To: '[email protected]'
Cc: '[email protected]'
Subject: FW: complain against deducting amount from prepaid account.
NOTHING HAS DONE TILL DATE.
MANOJ KUMAR.
9958846663
From: Manoj Kumar (cont)
Sent: 08 फरवरी 2010 13:37
To: '[email protected]'
Cc: '[email protected]'
Subject: FW: complain against deducting amount from prepaid account.
Kindly see complains given below and credit my extra deducted amount in my prepaid account and activate my plan of Rs.98/-(2GB free/month).
Manoj kumar
9958846663
From: Manoj Kumar (cont)
Sent: 05 फरवरी 2010 09:40
To: [email protected]
Subject: FW: complain against deducting amount from prepaid account.
Till today it is still deducting amount from my prepaid account for GPRS browsing.
I want call details/ deduction details and all false deducted amount to credit in my account.
Manoj Kumar
9958846663
From: Manoj Kumar (cont)
Sent: 04 फरवरी 2010 19:32
To: [email protected]
Subject: FW: complain against deducting amount from prepaid account.
FIRST OF ALL I LIKE TO THANK AIRTEL FOR PROVIDING MANUAL HANDSET SETTINGS. BUT NOW AIRTEL HAS DEDUCTED EXTREMELY EXCESS AMOUNT FROM MY PREPAID ACCOUNT. ON 02.02.2010 I HAVE CHARGED FOR RS.333/- (TRANSACTION ID : 545800045, AT 6:33PM) AND RS.98/- (TRANSACTION ID: 454794521 AT 6:31PM). I HAVE ACTIVATED MY GPRS98/- AS GUIDED BY AIRTEL SUPPORT SERVICES BY DIALING *567*... ON 03/02. TODAY (04.02.2010) AFTER ACTIVATING THE GPRS MY 98/- (2GB free in a month) PLAN WAS NOT ACTIVATED. THIS CAN BE VERIFIED BY MY ACCOUNT DETAIL. I AGAIN CALL TO YOUR CUSTOMER SUPPORT ON 5:00PM (04.02.2010) TO ASK WHY MY GPRS 98 PLAN HAS BEEN NOT ACTIVATED. THE TOLD ME AGAIN THE PROCESS OF ACTIVATION BY DIALING *567*2#. NOW MY ACCOUNT BALANCE IS ONLY RS.96/. I HAVE MADE HARDLY CALL OF RS. 25-30/- WHEN I CONTACTED TO CUSTOMER SUPPORT REGARDING THIS THEY TOLD THAT 2 TIMES 98 HAS BEEN DEDUCTED AND FOR CORRECTION THEY FORWARDED CALL TO THERE SENIOR AND CUT THE CALL. NOW I WANT MY CALL DETAIL WITH CORRECTION OF ACCOUNT, AS I HAVE DONE ONLY THAT, WHICH WAS GUIDED BY AIRTEL STAFF. I AM VERY MUCH FRUSTATED DUE THIS TYPE OF PROBLEMS. HOPING A PROPER RESPONSE FROM YOU.
MANOJ KUMAR, MO-9958846663
%%%%%%%%%%%%%_
From: Manoj Kumar (cont)
Sent: Thu 2/4 9:48 AM
To: [email protected]
Subject: FW: complain against Airtel Customer Services
BELOW MENTIONED MAIL WAS SENT ON 03/02, NO ACTION HAS BEEN TAKEN BY AIRTEL TILL DATE EXCEPT A CALL TO TELL THAT THEY WILL CONTACT AGAIN.
MANOJ KUMAR 9958846663
From: Manoj Kumar (cont)
Sent: 03 फरवरी 2010 14:43
To: [email protected]
Cc: Manoj Kumar (cont)
Subject: complain against Airtel Customer Services
I am a customer of airtel postpaid mobile (Corporate plan). I changed from post paid to prepaid on 01/02. My plan activated on 02/02. I have charged for Rs.98/ for one month GPRS unlimited (2GB free) on 02.02.2010. After then 02.02.2010 (6PM) I am requesting so many time through sms at 567, 52567, etc as told by customer care for GPRS (Mobile Office) activation and for handset setting. I am using Micromax Q3 model.
But neither I received setting (Auto or Manual) nor activated GPRS. Customer care told every time that GPRS is activated. But they are not able to give me manual setting. They always told that call from any other airtel mobile which has GPRS activated. How can I find another mobile. I have wasted two days for this. Customer care is very bad. Kindly credit my account with Rs 98/- which I have used for GPRS, as airtel is not capable to give settings of handset.
Manoj kumar
AM (E)
9958846663
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