Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Arbitrary change of original plan | News #64651

Airtel
Arbitrary change of original plan

My original plan is 449 300=749 with unlimited dsl usage and 300 call discount

january/feb 10 some airtel office bearer, name i could not memorise, allured me to some scheme by making me understand that the new scheme would be beneficial because of 500 call discount by taking 999 plan

feb bill received in march was exorbitant and after lodging compliant airtel made an adjustment of 300 to my satisfaction and assured to restore my plan to original of 749

to my dismay current bill payable on 6th april is again the misguided plan of 999 monthly charges and frustratingly the call discount is reduced to rs 150/-

now the customer executive, parag nad abhishek, are not listening and neither ready to accept the condition of previous month resolution condition on the basis of which an adjustment of 300was made.

they are responding to my complaint of 1st april after 3 days on 4th april that too without proper knowledge of my grievance

in stead they are telling that the adjustment was for current bill an dno further solution is available and i have to pay whatever they have charged


Company: Airtel

Country: India   State: Chhattisgarh   City: Raipur

Category: Telecommunications

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