My Name is Hoshang Sharma and I am using an airtel connection 97840-06143 from last 2 years. I am preety happy with the services with the provided by airtel.
But the incident which was happened last night is creating now a question in my mind that why Me and my friends will conntinue to use with airtel. Might be airtel have more than 10 Millions customers in INDIA and I am a very small part of it. But if the problem will continue Airtel may start losing their customers.
And I am that much of disturbed and dissatisfied that now I am thinking to open a web-site so that everybody can register their complaint because now I am realizing that you are not worrying about anything just because you have that much no. of customers.
yesterday evening My connection was de-activated and my services was bared. I wasn't aware that time that this was just because I had raised a service request to change my no. to prepaid. Your customer re-presentative suppose to inform me before deactivating my services. There was so many important calls which I was not able to attend just because of this deactivation.
This is not the case only. I wanted to speak with the postpaid helpline to activate my services so I called from a prepaid no. thrice to customer care for airtel. (The No. which I called from is (92517-95125) First person who picked up my call gave me the no. for postpaid help line 9950099500 which was incorrect. I called again. The very next person who called me I didn't remember the names now. gave me another no. which was 98295-12345 which is again incorrect, third time I was so dis-satisfied with the asistance.
I called third time and this my call was transfered to a senior person. But nobody was replying my questions. I said hello hello so many times. But I was only able to listen only some music and the conversation which was happening that time between the seniors. This is the way they handle to the customer.
No One was interested to solve my problem. One of them told me that please call us after 6.00 AM, It's our sleeping time.
as I remembered the name was Sunil and Rajendra.
When I called 4th time Rajendra told me that the correct no. is 98290-12345. and you need to call from a postpaid no. till the time I wasted good about 45 minutes. and I am so dis-satisfied with the services which has been provided by you.
Now I need justice.
I want all these 3 names to be taken care of and strickly action has to be taken.
I want the company name where airtel send their business to who are not deserve.
WORST CUSTOMER EXPERIENCE EVER WITH AIRTEL.
Reply me with the fax no. of airtel office and e-mail address for nodel officer and their seniors too.
I am waiting for your reply. If You will not take this e-mail seriously My next e-mail will go to TRAI and I will ask them that this is the way airtel is handelling their customers.
Regards
Hoshang Sharma
Jaipur
97840-06143
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