I took lifetime validity card last month during my visit to India and since then I have faced most of the problems listed in this site. Apart automatic activation to some funny features such as ringtones, easy recharging (varies from state to state while roaming), airtel live, etc you get silly irritating SMS and POPups on the mobile that needs to be acknowledged. The network is also not good as claimed in there advertisement and when checked they say some work is being done and will be ok in few days and nothing happens this was noticed while roaming in India as well. One incident I would like highlight which is totally unacceptable, while in roaming in Bangalore I could not do easy recharge with any of there dealer hence went to there HO (head office) and to my surprise they first told me that they can not recharge as they have exhausted the topup limit. This can happen to an agent as his credit limit is reached, but to state HO is not clear? Finally after waiting for an hour they started accepting the recharge but I having purchased my SIM in Bombay was still facing the problem hence lodge complaint with the manager and lady requested me want value do you recharge in Bombay, since this was my first recharge I was not aware of the details. I said this being regional office you should have the details and was told that they do not have the details upon insisting to lodge a complaint they checked with customer care in bombay with no use. The complaint was lodged and till date have not received any call.
It is purely a cheating business as there is no transparency in the charges they collect. The customer care service is the worst this not because lack of efficient staff but I believe it is the COMPANY POLICY.
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