Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Poor Coverage and frequent call drops | News #65269

Airtel
Poor Coverage and frequent call drops

Hello,

I have been associated with Airtel for almost 4 years and never experienced such frustrating frequent call drop outs and poor coverage until I shifted from Kothrud to Pashan Rd Pune some 5 months back.

Until now I have spoken to more than 60 customer executives including floor supervisors.

My recent complaint no. raised was 32340566 (can’t recollect 7th or 8th one)

Reason being, all previous complaints were closed without any resolution but a note saying that It was a temporary issue with Network which is now fixed… sigh… without even asking the customer.

I am sick of falling into the same loop again and again and fake commitments all the time.

As a matter of fact, one of their Network Engineers had surveyed the area and confirming poor coverage had submitted his report to Airtel (might be in a trash somewhere)

On being asked about the status, they would always say “We are in a process of installing boosters in your area and problem will be resolved for sure by xyz date” .

Now they have a better reply to me “Sir setting boosters is not a small thing. It will take some time as you know there is an approval process and cost factor and blah blah blah”

I spoke to Floor Supervisors, Shiraj and Pranav and they asked me the names of people who gave me false commitment of installing boosters max by so and so date. (wish I could have recorded those calls)

I had to take a different connection (Vodafone) and a different handset to maintain my contacts.

Went through the hassle of updating my social accounts and my active profiles everywhere.

Question is:

Is there a process defined for escalations?

Do the floor supervisors keep track of such frequent complaints from a particular customer? or Do they really care about it?

Does Airtel ignore such complaints as there are not many from the same area complaining about it?

Is there no bridge between the network team and the customer relationship department?

Why Airtel gives false commitments and closes customer's complaints without providing a resolution?

If any other connection is working fine in the same area why can’t Airtel?

I have never been a defaulter in making payments to Airtel and what am I getting in return?

They say I am one of their “Premium Customers” but what value its adding to the service I am getting from Airtel?

How can one trust “Airtel- Express Yourself”?

Could you please help me out as I am completely clueless on above questions and Airtel gives a damm to all this.

Thank you


Company: Airtel

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications

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