Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - VAS Services Has been activated without Concern and balance has been deducted with Mental Harrasment | News #66055

Airtel
VAS Services Has been activated without Concern and balance has been deducted with Mental Harrasment

Dear Airtel Management Team

Today again i have received from a SMS from 543211 stating:- You Have got free Hello Tunes fro 30days. To get your free song dial 543211165 (Rs3/min). To unsubscribe Dial 543211808 (Toll Free) - i just want to keep this in notice that - again services has been activated on my number without my concern. i havent asked for same ever - why the hell was activated on my number - now request you to kindly provide the compation as per mentioned below - i have gone mental harrasment because of all this bullshit stuff.

Kindly deactive the services ASAP and provide me the compensation or disconnect my all service of Airtel Including Airtel Digitial TV, Airtel Landline & Broadband and Two Airtel Prepaid connection - Number -8800240824/8800223977.

Anil Kumar Poddar/Sajal Sarkar.

3 Time Services has been activated without my concern and balance has been deducted as well as and provide mental harrasment.

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is 2808201048303.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards

Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: Re: Regarding Your Airtel Mobile Number 8800240824

- Show quoted text -

Date: 28/08 12:19:05 AM

From: [email protected]

To: [email protected];[email protected];[email protected];[email protected];[email protected];[email protected]

Message body:

Dear Concern

Today i have called up at your 198 service to register complaint regarding

balance depletion on my airtel prepaid number: 8800240824. As per conversation

with Mr. Hem, - he informed me that i m getting charged for the GPRS Service -

Rs.5, i m not able to understand how the charges has been deducted without

any usages done from my side.

Please take up the matter personally and refund all my amount deducted againt

the any services. otherwise i want dont want to continue with Airtel Services

any more - as company is deducting money with one another reason as below is

example as per trailing mail.

Mr. Hem didnt provide me any complaint number and he assurred that i get all my

money refunded. and update your call taking officer as well & do let me inform

about the action taken aginst him

I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline

Connection / Airtel Prepaid connection - sorry to bother you - i have to

disconnect all the above mentioned services as per mentioned above.

Regards

Sajal Sarkar / Anil Kumar Poddar

On 17/08, [email protected] wrote:

Dear Customer,

Thank you for writing to Airtel.

This is with reference to your e-mail dated 17th August regarding

your Airtel account (phone) number 8800240824, where in, you mentioned

that a value added service "Friend Locater" was activated towards your

Airtel account and an amount for Rs 10.00 also got debited towards the

same. We sincerely apologize for the entire inconvenience caused to you

in this regard.

As per your telephonic discussion with the undersigned, please be

informed that the "Airtel friend locater service" towards the account

has now been deactivated and an amount for Rs 10.00 has been credited

towards the same. Furthermore, it has been confirmed from your part.

Should you require any further assistance in this regard, please feel

free to contact us directly at our e-mail address [email protected]

.

We assure you the best of our services.

Regards

Ritika Thakur

National Escalation Team

9717894312

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and

associated companies (collectively "Bharti Airtel Limited"), are unable to

exercise control or ensure or guarantee the integrity of/overthe contents of

the information contained in e-mail transmissions and further acknowledges that

any views expressed in this message are those of the individual sender and no

binding nature of the message shall be implied or assumed unless the sender

does so expressly with due authority of Bharti Airtel Limited. Before opening

any attachments please check them for viruses and defects.

--

With Regards

Anil Kumar Poddar

91-8800240824

CMC Ltd (A TATA Enterprise)

A-61/A, Second Floor,

Sector-63, Noida01.

Uttar Pradesh.

Emailid:- [email protected]

Website:- www.cmcltd.com

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

See the Harassment Policy of Airtel.

Dear Airtel Customer,

Thank you for writing to us. Your request has been registered with us and your unique reference no. is 2808201048303. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards

Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: Re: Regarding Your Airtel Mobile Number 8800240824

Date: 28/08 12:18:58 AM

From: [email protected]

To: [email protected];[email protected];[email protected];[email protected];[email protected];[email protected]

Message body:

Dear Concern

Today i have called up at your 198 service to register complaint regarding

balance depletion on my airtel prepaid number: 8800240824. As per conversation

with Mr. Hem, - he informed me that i m getting charged for the GPRS Service -

Rs.5, i m not able to understand how the charges has been deducted without

any usages done from my side.

Please take up the matter personally and refund all my amount deducted againt

the any services. otherwise i want dont want to continue with Airtel Services

any more - as company is deducting money with one another reason as below is

example as per trailing mail.

Mr. Hem didnt provide me any complaint number and he assurred that i get all my

money refunded. and update your call taking officer as well & do let me inform

about the action taken aginst him

I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline

Connection / Airtel Prepaid connection - sorry to bother you - i have to

disconnect all the above mentioned services as per mentioned above.

Regards

Sajal Sarkar / Anil Kumar Poddar

On 17/08, [email protected] wrote:

Dear Customer,

Thank you for writing to Airtel.

This is with reference to your e-mail dated 17th August regarding

your Airtel account (phone) number 8800240824, where in, you mentioned

that a value added service "Friend Locater" was activated towards your

Airtel account and an amount for Rs 10.00 also got debited towards the

same. We sincerely apologize for the entire inconvenience caused to you

in this regard.

As per your telephonic discussion with the undersigned, please be

informed that the "Airtel friend locater service" towards the account

has now been deactivated and an amount for Rs 10.00 has been credited

towards the same. Furthermore, it has been confirmed from your part.

Should you require any further assistance in this regard, please feel

free to contact us directly at our e-mail address [email protected]

.

We assure you the best of our services.

Regards

Ritika Thakur

National Escalation Team

9717894312

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and

associated companies (collectively "Bharti Airtel Limited"), are unable to

exercise control or ensure or guarantee the integrity of/overthe contents of

the information contained in e-mail transmissions and further acknowledges that

any views expressed in this message are those of the individual sender and no

binding nature of the message shall be implied or assumed unless the sender

does so expressly with due authority of Bharti Airtel Limited. Before opening

any attachments please check them for viruses and defects.

--

With Regards

Anil Kumar Poddar

91-8800240824

CMC Ltd (A TATA Enterprise)

A-61/A, Second Floor,

Sector-63, Noida01.

Uttar Pradesh.

Emailid:- [email protected]

Website:- www.cmcltd.com

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Company: Airtel

Country: India   State: Uttar Pradesh   City: Gautam Buddha Nagar

Category: Telecommunications

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