Dear Mr Sunil Mittal,
It’s very proud to know that Bharti Enterprises a leading business group of India. Seems that Bharti group is a pioneer in the telecom sector with many innovations to its credit (By Voice yourself) and Bharti Airtel Ltd, is one of the India’s leading private sector providers in telecommunications which has almost 80 million customers into its bucket by the end of Oct.
Sir, I am Girish Daramoni a proud customer (91-9000489000) of your services. Well I had chosen Oct as my benchmark coz your services started giving me nightmares since then, because of poor pathetic signal quality. Escalated the issue several times, off course has some voice conversations recorded at my end. Well not threatening you that I will go the consumer forum with the weapon in my hands. Might be my escalation is a feather which can be easily neglected.
Seems that your company had boosted its growth to 2625 Million $ with a growth rate of almost 17%(please correct me if I am wrong). Financially your company is moving with a greater pace thanks to all those customers who had faith in you and I was one among them.
Well this is with regards to my complaint for poor signals at my residence and was escalated the issue more than 2 years ago. I don’t feel that it’s a challenge for you to rectify that when compared to your acquisitions of various companies into the folder of yours. Nether I have words nor I have patience to describe how painful were the days on behalf of my escalations since 2 years.
Now how could the situation is so painful to you when I neglect your bill for just 4 months? Not 4 years!!! The reaction from your end is so drastic to cancel my incoming and outgoing calls.
Sir today (5/09) when I called up your CC executive he says that the concern Dept is working on that and will be rectified soon (For 2 years, and your team is still finding a solution to resolve it?) but off course he is patient enough to listen to me. We the customers are frightened to call to your help lines as we are charged to express our grievances (0.50paise per 3 minutes). So definitely your complaints are zero indeed.
Well sir picking up the thread from where I left, till date I was a prompt payer of your bills, Never expected discounts and will neither expect in the future too, I am loyal to your brand but now feel that I was in an Illusion that I had purchased Asia’s trusted brand.
Kindly look at these URLS it will fetch you all the details of your dejected dissatisfied customers across India
http://www.consumercourt.in/mobile-services/6575-complaint-against-airtel-unnecessary-charges.html
http://inconsumercomplaints.com/complaints/no-feedback-of-complaint-against-my-mobile-c120877.html
http://inconsumercomplaints.com/complaints/bharti-airtel-limited-c417571.html
Vision 2020 of Airtel
1) Loved by more customers
Giri: That’s a speculation if this gone continue further.
2) Benchmark by more business
Giri: Off course you will do that charging extra by charging the calls of the helplines&-
3) Error – Free service delivery
Giri: For me it’s a dream come true.
It is your belief that the crucial parameters for your success was your approach towards your customers. It’s not just a matter of Rs 2492 that I shooted this mail but it’s the faith and loyalty towards the brand that matters as all my tele connections are of yours.
Now that you had bared my calls. Still I am available on only Airtel 91-9959832323 (Loyalty matters sir!!!)
Hoping so that you will satisfy me with a proper solution.
Thanks & Regards,
Girish Daramoni
919000489000
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