» Telecommunications » Review / complaint: Airtel - Pathetic Service | News #66632

Pathetic Service



Regarding documentation, I have submitted my documents comprising of PAN card, Driving License, Govt. of India Identity Proof, Govt of India authorized personnel (Chief Manager as well as Assistant General Manager) Attested Declaration letter and proof four times in past two years by running to their AUTHORIZED OUTLETS (service centres) and duely filled up form in my own handwriting. Despite this, for past 15 days I am being harassed by calls and messages stating

"The documents submitted by you while buying your Airtel mobile connection are not valid as per the latest documentation norms laid by the Govt. of India. We request you to kindly submit the fresh documents at the nearest Airtel Centre within the next THREE days".

Further to this, they barred my number as well till the time I didn't confirm that I will be submitting the documents.

Problem: If the aforementioned docs are not valid, what other docs are possible and if these docs are required once again, what happened to the docs I have already submitted?

Solution: Why is Airtel asking me to go to their nearest centre, they must send their executives to my place. this will serve the purpose of verification as well.

Unauthorized Charge Deduction:

Since the month of July/August, I started receiving friendship messages and stotra messages & calls. When I realized about the charges being deducted from my account, I requested for the refund and to stop the service. The service was stopped, but till date I have received no refund.

Problem: If I have never requested for any such service, who authorized Airtel to provide me this facility? I am quite sure, I never press 1 or 2, etc for such kind of offers, rather I use to disconnect such calls in the beginning itself.


To this what may I say... I am speechless!!! I made more than 60 calls to Airtel customer care (121) but Alas!! I just lost the money and nothing happened. The CCE can't resolve my issues and every time I request them to connect to their supervisor, I just wait and learn the music. In all I have wasted more than 6 hours trying to reach a supervisor and am still trying. The date is 21st October and 22nd October.

Customer Care:

My God!! Horrible collection of Customer Care Executives... No Sense, No Intelligence, No Manners, No Thoughts, Rude, Adamant... and a long list. The best example is this guy named Arnab and for rude behaviour A long list is there... Finally when u speak rough, ur connection is hung...

Hey Airtel Guys/Owners, if u wish to verify, listen to the call recording for 21st and 22nd October for the number 9007768427...

Company: Airtel

Country: India   State: West Bengal

Category: Telecommunications


Only registered users can leave comments.
Please Register on our website, it will take a few seconds.

Quick Registration via social networks:
Login with FacebookLogin with Google