This is in reference to my Airtel mobile (9810517273 Acc No. 102-102925875) bill dt. 07.10.2010 for Rs. 1199/- in which an exorbitant amount of Rs. 976/- (including tax) was shown against GPRS usage which I have never used.
Most of the GPRS usage has been shown on 21.09.2010 (21:17 hrs) to 22.09.2010 (03:40 hrs) i.e on the night of 21.09.2010 only. Which I can assure that I never used (I have Airtel broadband at my home and would have preferred to use broadband rather than slow net internet connection from mobile)
When I complained this to Airtel, they informed that there is no overcharge/excess billing.
My average GPRS usage charges ranges between Rs. 30-40 pm and can be verified from my previous bills.
Airtel has intentionally delayed the response to my mails. In reply to my earlier mails it was quoted by Airtel that mobile number of the customer is not given in the mail, whereas all details were available in the emails.
As due date for the bill payment was 25.10.2010, I made a payment of Rs. 223/- on 24.10.2010 after deducting the excess charges of Rs. 976/ from the bill amount i.e. Rs. 1199/-.
Now I am getting messages from Airtel that my bill is overdue and Rs. 976/- is pending against me.