Airtel
Worest customerservice

The great customer care service experience... with airtel..

day1..

(27.10.10) from the no of 9789152990... at

around 9.30pm to 10.15 pm

first try...

i had a prblm with hello tune service... i spoke to one of your customer service representative (representative means a person who ll show the brand service)...

First think i disappoint with you csr, coz he don't the how to pick the call... no wish.. no respect in the voice... no curtsy... after am not satisfied with his service, i request to transfer the call to the team leader... he told me to stay on the line .. i waited for 12.56 sec... no one came to answer for my doubt, also the call got disconnect automatically... wow its wow... a fool waiting iin the line.. he is paying every month around 500 rs... for getting this kind of great service ...(pls note for this service your charging me 50p/3min its awesome know)

Second try...

Time 10..15 pm to 10.25..at from the no of 9790821804

Again i need to clarify my problem .. i dialed 121..a person took a call... as well as .the same type of experience ..i had . for this time i thought know the person who going to talk to me (becoz of last time service) a girl taken the call... suddenly she asking about the problem... i stopped, and asked her name... then she never put me in the hold, she start to commenting about me with her colleague...(like "" hey this person asking my name., he is not ready to tell his prblm and simply... etc"''") finally she told her name (juliet)..i told her to transfer the line to the TL... i hanged around 7 min... after a person came on the line (his name karthick/arun)... he listened my prblm and after he said ..."sir you ll get a call from our ccs excutive with in four days"... it was amazing

there is no courtesy. apologist. at lest the word sorry hmmmmmm no chance..from the Team Leader (TL means a person should train the team in the attitude mode)... i kept my phone ..coz i got headache...

day 2

02.11.10 fromv the no of 9790821804

i called up again and told that this kind of service your company given ..i havent got a call from your company ..she told me stay on the line... i waited... i waited for 13.56 min ..no response... the call was disconnected ...(i think its may be secret of handling the problems)..

i never fed up ..i called up again i mr.rohit attend the call ..he connect me to the team leader, mr.ruthra moorthy... i share with my wonderful exp with him... finally he apologize for happened and he said me the same .."our ccs people ll contact me soon"

thanks to who ever reading this mail...

Am really unhappy to send this mail .same time Air tel should not treat the customer like this... your top management discussing abt way of winning in the business ..as well as they should know how the customer getting treated practically...

Airtel customer care training team should take this as opportunity to correct your self...

by

Ramraj. E

9790821804