No system of keeping record of prepaid customer and not bother to have a check on their retailer processes. Subsequently putting the customer at risk and trouble.
Hi All,
I am not going to write long about this product and waste my and your time.
I am just copying the interactions I had with Airtel on a phone SIm card missing case of mine. Please see the testimony of their response.
This company does not bother to collect and verify the customer who is getting enrolled when he is taking a card. And the un knowing customer approaches when the card is lost this company makes it a practice to say the card is in some ones name. I think this is a tactic used by them to ncrease the sale of new SIM.
They do not educate/control their retailers who are selling SIM. ANd ultimately put the burden on poor customer.
Most of the time this company's contact us site detail is not opening. Even their corporate office phone numbers provided on the contact us dtail (011-46666100) 42666500 are un attended. I am wondering how this comapny and their people are being regarded as the rising stars from India and quoted as example of success.
Okiey now the mail:
Remember for the mail below also I got a reply saying "
Dear Airtel Customer,
Thank you for writing to us. We have already received a similar email from you earlier.
We are currently resolving your query and would revert to you within in 24 Hours.
Warm Regards
Airtel Customer Service
This is an auto-generated response. Kindly do not reply on this mail"!!!
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&-
Friday, 19 November 11:36 AM
From:
"Sriram k"
View contact details
To:
[email protected]
Cc:
[email protected]
Dear Nodal Officer,
this is Reminder 7.
as per the mail below the SLA provided is 24 hours. But nothing happened after that also. I am surprised to note such a big organization like Airtel is not caring about keeping their commitments up to the customers.
Regards,
Sriram K
& On Wed, 17/11/10, [email protected] wrote:
From: [email protected]
Subject: Acknowledgement Mail.
To: &&&&&@yahoo.com
Date: Wednesday, 17 November, 4:07 PM
Dear Airtel Customer,
Thank you for writing to us. We have already received a similar email from you earlier.
We are currently resolving your query and would revert to you within in 24 Hours.
Warm Regards
Airtel Customer Service
This is an auto-generated response. Kindly do not reply on this mail.
&&&&&&&Original Message&&&&&&&&--
Subject: Fw: Re: REG: LOST SIM 9944470595 AND CALL REF :0507271927 [|BAL|9944470595|805201039714|]
Date: 17/11 03:54:17 PM
From: &&&&&@yahoo.com
To: [email protected]
Message body:
Dear Nodal Officer and Airtel CC,
I am still waiting for an update on the mail below.
Regards... Sriram
& On Mon, 10/5/10, Sriram k wrote:
From: Sriram k
Subject: Re: REG: LOST SIM 9944470595 AND CALL REF :0507271927
[|BAL|9944470595|805201039714|]
To: [email protected]
Cc: [email protected]
Date: Monday, 10 May, 5:29 AM
Kind Attn: Mr. Shastry SBN
Dear Sir,
Thank you for taking your valuable time off to go through my mail and to
respond.
In this regards, I would like to clarify some of the points.
You can see that I have mentioned I visited the airtel relationship enter also
: At Nallaya Complex - Thanjavur - 613001. And I was again directed to the
airtel customer care.
This is becming a circle where I am keep getting directed between your
customer care and relationship center.
If you can advise me what exactly the relationship center incharge would do to
resolve my issue, it would be helpful.
And FYI: the mail id [email protected] is not functional. Mails sent to
this ID are getting delivery failure reports. If you could notice I have marked
this id also in my previous mail.
Thanks & Regards,
Sriram
Temp Ph : **********
& On Sat, 8/5/10, [email protected] wrote:
From: [email protected]
Subject: Re: REG: LOST SIM 9944470595 AND CALL REF :0507271927
[|BAL|9944470595|805201039714|]
To: &&&&&@yahoo.com
Date: Saturday, 8 May, 5:25 PM
Dear Customer,
Thank you for contacting Airtel.
We regret the delay in responding to your mail.
We understand from your previous interaction dated 08-05, you have
expressed concern over sim issue for your Airtel number 9944470595.
We regret the inconvenience cause to you.
We would like to inform you that we have investigated and found that documents
were mismatched. We request you to visit the nearest airtel relationship center
to submit proof of documents.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Shastry SBN
Affiliate Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=EE117780F91B
7D8280828D8FDF10B615429E3AAA29BCCF305ABBC0C1C9355CBDC4C4CCCDCC315CA1EA2F&refno=8
05201039714
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: &&&&&@yahoo.com
To: [email protected]
Cc:
Sent: 08/05 00:06:10
Subject: Reg: Lost Sim 9944470595 and call ref :0507271927
Dear Sir/Madam,
this is to bring to your kind notice of an issue I am facing in getting back a
duplicate sim card for a sim number which I lost along with my phone hand set.
The sim bearing number 9944470595 was purchased by me in Aug and I was
using it continuosly for last 3 years. I lost it 2 weeks back. Since then I am
trying to get the same number and called up Airtel customer care several times
and visited the Airtel dealer center but in vain. Neither of them owns the
issue and I am getting dragged here and there in this issue. Basically I am
being advised by Airtel customer care to approach the dealer and in turn
advised by dealer to approach Airtel customer care.!!!
I gave my ID proof and details while purchasing the number at Thanjavur and
using it. I still have the packing of card with me. But when I approached
Airtel for getting a duplicate sim for the same I was told that the sim is
under different user name but I am sure I gave my ID proof and bought the sim.
Ironically they are asking me to provide the address proof with which I
originally purchased the number?? And I am telling I bought it in my only with
my ID proofs!!! Rest of the confirmation questions like what was the last
re-charge amount and which is the freuently called number, incoming call
numbers and all I provided the clear answers and the same was validated by
Airtel. And still I am denied getting back the same number.
When I asked them to advise what other proof I should provide to provide I am
the owner of the number I came to know to my surprise that there is no way and
Airtel do not have a process for the same. In this context I would like to know
how do I prove the authenticity of me using the SIM and get back the same.
Kindly get this investigated please. According to me this detracts from an
otherwise good product.
I would like to request you to look into the issue and resolve ASAP.
Thanks & Regards,
Sriram
Temp Ph : **********
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