Dear airtel,
Stop sending me cricket updates!.I did not register for anything..
I sent 'STOP' to 121
I got some options to deactivate and cricket was at the 2nd option (1st option was some jobs service)..both of which I did not register for. I sent a message to 1210 with a single number '2' as a reply.
I got the following reply at 3:33 pm from the number 543212:
"
Your subscription for cricket pack has been deactivated. To restart dial 543212601 (Toll Free). "
Does airtel think its customers are fools?
I got cricket updates later at:
1. 4:00 pm
2. 5:08 pm
3. 5:33 pm
4. 5:56 pm
5. 6:25 pm
6. 6:49 pm
7. 7:09 pm
8. 7:36 pm
9. 7:58 pm
10. 8:23 pm
11. 8:46 pm
12. 9:10 pm
13. 9:35 pm
14. 9:58 pm
15. 10:22 pm
16. 10:47 pm
(present time on my watch :11 pm)
(I am sure I will get more by the end of the day).
16 cricket updates (and counting) after saying it got deactivated... This is torture... airtel spams its own customers... I had to miss some important sms because my inbox got flooded and ran out of memory because of your silly cricket updates.
I have complete evidence of this on my cell phone, uploaded them onto my laptop and shared it with all my friends. I will take severe legal action if I do not get a personal apology call by tomorrow from the airtel staff and demand a refund of my money. I have sent numerous emails to [email protected] but no one seems to 'care' from 'customer care'...pathetic and hopeless service...(did they forget their password or something?) Don't they know the meaning of 'deactivate'???
Send me a private message if you want to know my phone number and/other details. I will be happy to reply. You will only humiliate yourself more if you ask me to post it in public (like you have done in response to other complaints ..which is a total violation of the customer's security and privacy... learn internet ethics, then learn how to run services, then learn how to give proper customer feedback)..
rename 'customer care' to 'customer don't care' and 'air'-tel to 'rob' -tel. Thanks for wasting my sunday ranting about your pathetic applications and updates online. I am not even sure if you guys are listening. I still hope everyone else does and save themselves this misery by opting for other and better networks where customers are not cheated.
I think I'll just go ahead and forward this email to newspapers..where they have correct sections to deal with and at the same time expose cheats like you.
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