Dear Sir/Madam,
I have been using Airtel since I got my first mobile phone. I have been very much satisfied with your service.
However sometimes I feel that Airtel tries to get paid for unwanted services. Please consider the below case:
I received a call from 9831031594 at 15:05 on 6th January (Thursday). It was related to some Baba Ramdev service pack. I just listened to the entire message and the call ended on it's own after sometime after NOT GETTING ANY RESPONSE from my side. *** I just listened through the whole message and DID NOT PRESS ANY BUTTON during the entire call.
Next day, on 7th January (Friday) I received an SMS from 543212 at 19:40:02. It says as:
"Thank you for choosing Baba Ramdev pack. You will noreceive 1 sms alert daily. Call 505484889bto listen. You are charged Rs. 1/day."
I was amazed to find this sms.
While I tried to contact Customer Care for clarification it took 3-4 unsuccessful attempts (50 paise/attempt). Finally I succeeded to get in touch with a Customer Care executive on 8th January at around 12:30 (midnight).
It was too shocking to hear from Airtel that I received the call and that's why I have been charged for this service. Then the executive tried to connect me to his supervisor for clarification but all in vain. I had to be online for long to get all the clarification which I have not yet got. This call cost me Rs. 1.50.
Can somebody from Airtel explain the LOGIC at their end which just seems to be like:
"IF call is received
IF 5 pressed
THEN activate the service
ELSE
activate the service
END-IF
ELSE
call him again after sometime
...
"
My dear Sir/Madam, the total cost I have mentioned above may seem very little. BUT it's very shocking that to get the answer to a question to get a clarification we need to spend lots of our Valuable Time.
""" PLEASE ACCEPT that there can be a fault at your end (and stop saying that you have selected the Service pack yourself etc... and saying that a Service Pack cannot be activated if you do not press any button... etc)""
Hope to get a prompt reply from my favorite service provider and also hope to get all my PAISA paid back to me for all this... after all I have 1 Paisa/second plan and each Paisa does matter ... :)
Regards,
Amit
9903996708
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