Dear Sir,
I wrote many mails to airtel customer services department but no positive repsonse i gott from their end. Every time they asking executive name & no reqd. sir how I give their no, I was received a call in last month and they offer me below plan. but while i cross check my bill plan my plan was not activate as per commitments. I think airtel have power it their responsibility they will check which ARC get the credit of my MNP and everytime they are waisitng my time on mail.
Sir I hope you will take some action against this activity, I am waiting for your good response
Regards
Jitender Kumar
9871711499
& On Tue, 1/3, [email protected] wrote:
From: [email protected]
Subject: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-9716787800_REMINDER [|BAL|9871711499|2302201122134|]
To: [email protected]
Date: Tuesday, 1 March, 12:16 PM
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: jatin kumar [mailto: jatin kumar ]
Sent: 01-03 11:12 AM
To: [email protected] ; [email protected]; [email protected]
Subject: Fw: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-9716787800_REMINDER [|BAL|9871711499|2302201122134|]
Dear Sir,
Pleas do the needful for my complaints nobody is giving me positive response. I hope you will take some necessasry step to solve this issue.
Regards
Jitender Kumar
9716787800
& On Mon, 28/2, jatin kumar wrote:
From: jatin kumar
Subject: Fw: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-9716787800_REMINDER [|BAL|9871711499|2302201122134|]
To: [email protected], [email protected], [email protected], [email protected]
Date: Monday, 28 February, 2:13 PM
Dear Sir,
I was using the number (9716787800-Aircel) before MNP, but one month before i was received a call from airtel for MNP they offering me a plan 299 montly rental with below Packages and I changed my no -9716787800 by MNP in Airtel.
1. 1100 mins local free to any mobile (Call rate 30 paisa per min)
2. 60 Sms per month.
3. Call conferece (Free of cost)
4. 200 Min STD per month to any mobile.
while I was received a welcome call from Airtel they never explain about my bill plan due Server down. While I called on 19 Feb to 198 (Ref No:-F824360537) for my billing plan they asking me bill 299 is not activated on my own no. after enquiry they activate this plan and given the 8 Rs. waiver for my free calls. but they not giving me call conference (Free of cost) and 200 Min STD per month as per commitment. This is a fake commitment to customer however customer believe on Airtel service. When I was called 198 again they told me send a e-mail on [email protected] regading complaint. I was continued writing mails on this id but they were given no positive response after long conversation, then they suggest me call to appellate, I talked with Mr. Deepak Appellate person (9958444865), I was discussed with him regarding my complaint then he suggest wirte a mail to [email protected]. he told me we will update the status of my complaint in 3 days. bu till date no status was updating from their end. But today while i called again to appellate person, my call was connected with 3 Persons:
1. Anju: - she put to hold my call for long time not revert me.
2. Sanchita: she also put to hold my called for long time and then she answered server is down.
3. Third name I was forget because she disconnet my call.
This is very serious issue, Telecom operators giving the fake commitment to customers for MNP and bond their nos. for 3 months.
I hope you take some neccessary steps, I am waiting for your good response.
Thanks & Regards
Jitender Kumar
9716787800
& On Wed, 23/2, jatin kumar wrote:
From: jatin kumar
Subject: Fw: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-9716787800_REMINDER [|BAL|9871711499|2302201122134|]
To: [email protected]
Date: Wednesday, 23 February, 2:57 PM
fyi
& On Wed, 23/2, [email protected] wrote:
From: [email protected]
Subject: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-9716787800_REMINDER [|BAL|9871711499|2302201122134|]
To: [email protected]
Date: Wednesday, 23 February, 2:26 PM
Dear Jitender Kumar,
Ref: Email Dated 23-02 expressing concern regarding the bill plan for your airtel mobile number 9716787800.
Thank you for your e-mail to Bharti airtel. We are delighted to know of your intent to avail of our services and welcome the
opportunity to assist you.
We regret the inconvenience caused to you. We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.
We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customers¿ feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.
To address your current concern, we would request you to provide us with the following details :
a) Name of the executive
b) Contact number of the executive
c) Name of the Airtel Relationship Centre
who has given the commitment about your bill plan.
We regret to inform you that, we will not able to proceed further action if the above details are not provided.
Once we receive this information we will try and address your query as soon as possible.
Please do to write in for any further assistance.
Yours Sincerely,
Vidhya Sivaraman
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=3355B3DC2667A8EC157F89F11C7D8E8CFF 3 2 C 8 9 1 3 4 5 0 3 D F7195FF&refno=2302201122134
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 23/02 14:05:57
Subject: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-9716787800_REMINDER [|BAL|9871711499|2202201130321|]
Hi,
Thanks for giving the response!
I already get the feedback of my complaint from your customer services (198).
They told me you have required the name of Executive, but i forget the name of
executive who called me for mnp and i have no number. An executive came to my
office and i have handower my documents to him for MNP. I was already paid 1
bill of this no but if my complaint is not resolve i will not pay the next
bill. Please update the status of my complaint on my e-mail ID.
Regards
Jitender Kumar
9716787800
& On Wed, 23/2, [email protected] wrote:
From: [email protected]
Subject: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-9716787800_REMINDER
[|BAL|9871711499|2202201130321|]
To: [email protected]
Date: Wednesday, 23 February, 1:56 PM
Dear Jitender Kumar,
We regret for the delayed response.
Ref: Email Dated 22-02 expressing concern regarding the bill plan for your
airtel mobile number 9716787800.
Thank you for your e-mail to Bharti airtel. We are delighted to know of your
intent to avail of our services and welcome the
opportunity to assist you.
To address your current concern, we would request you to provide us with the
following details :
a) Name of the executive
b) Contact number of the executive
c) Name of the Airtel Relationship Centre
who has given the commitment about your bill plan.
Once we receive this information we will try and address your query as soon as
possible.
Please do to write in for any further assistance.
Yours Sincerely,
Vidhya Sivaraman
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=B7D93C45BEDF
2369A9D33E46B0D13B59ACEF117D99F9127497F61E7D88888A8D88&refno=2202201130321
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 22/02 16:09:39
Subject: Fw: Complaint-fake commitment to customer-9716787800_Reminder
Hi,
I have no get any response from your cusotmer services team till now if you
can't solve this issue please disconnect my no.
Regards
jitender Kumar
9716787800
& On Sat, 19/2, jatin kumar wrote:
> From: jatin kumar
> Subject: Complaint-fake commitment to customer
> To: [email protected]
> Date: Saturday, 19 February, 12:43 PM
> Hi,
>
> I was using the number (9716787800-Aircel), but one month
> before i was received a call from airtel for MNP they
> offering me a plan 299 montly rental with below Packages and
> I changed my no -9716787800 by MNP in Airtel.
> 1. 1100 mins local free to any mobile (Call rate 30 paisa
> per min)
> 2. 60 Sms per month.
> 3. Call conferece (Free of cost)
> 4. 200 Min STD per month to any mobile.
>
> while I have received a welcome call from you end they
> never explain about my bill plan due Server down.
>
> While I called on 19 Feb to 198 (Ref No:-F824360537)
> for my billing plan they asking me bill 299 is not activated
> on my own no. after enquiry they activate this plan but they
> not giving me call conference (Free of cost) and 200 Min STD
> per month. This is a fake commitment to customer however
> customer believe on your service. I you do something please
> do otherwise please close my no from your services.
>
> Thanks & Regards
> Jitender Kumar
> 9716787800
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