Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Recharge | News #68725

Airtel
Recharge

Hi,

I normally use the booster pack Rs.195 which enables me to call other airtel numbers at 10paise per minute and along with that use a sms pack of Rs26.

Last week i got a sms from airtel saying sms pack tariffs has been revised due to TRAI guidelines of only 100 free sms per day and to call 171327 for further information about the new tarrifs. As per the information from the toll free number I selected a sms pack of Rs.119. And the automated message informed the pack is for sms and there was no information about change in call costs.

But after i recharged for Rs.119 sms pack, i am getting charged 30 paise per minute for airtel to airtel calls. When i called airtel customer care, I was told 119 is a combo pack for sms and calls and I should have called them and checked before recharging. I did call 171327 before as per the sms received but there was no info about combo pack. I have recharged for 195 only 5 days before and that money is absolutely wasted now since they said they cannot cancel the 119 plan or give refund. And moreover, wen i asked to speak to supervisor, I was put on hold for long time and hung up on. So after 15 minutes of wait, I ended up with nothing. I was told they will raise a complaint but I am sure it was not done since I did not receive any reference number after my call. Also when I asked for information about MNP they were not ready to give any information about it.

It is not my fault that there was no complete information provided by airtel about their tariffs and now I have to recharge for 195 again to get 10 paise plan which is going to cause more losses to me.

Can someone help me with this???


Company: Airtel

Country: India   State: Tamil Nadu

Category: Telecommunications

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