» Telecommunications » Review / complaint: Airtel - Phone not working and charges | News #68811

Phone not working and charges


This is i regards to my Mobile number 9960612400

its a Land line phone which is like a wireless handset from last two months

i am not able to use it.

The Problem was one day suddenly it asked for pin number which i punched

in wrong and then it asked for PUK number so i called customer service

from My sisters phone, the advisor asked me to remove the Sim from my

landline phone. which i knew i should not bcoz it have charged me in the

past some RS-250.. i told him abt the same.. he said dont worry its fine.

i took assurance from him and then i removed the Sim. later when i put the

Sim back just displayed Emergency, again i called up the customer

care. this time they refuse saying they dont handle landline query and i need to

go to Airtel gallery. which i did later in a week.

at the Airtel gallery in vasai west near station, they said there is a

charge again for the same amount and suggested me to convert it to mobile

phone, i said i can not convert it to mobile phone as all my numbers are

store and i was pretty happy the the landline scheme,

i told them disconnect it as i am not able to use it and dont want it as

mobile number... and now i have got a bill for Rs-276. without using it

and the too when i have asked the to disconnect.. i am tired going to the

airtel gallery.. please get it is resolve. i would love to keep the landline

as it was working before but not ready to pay the charge and the bill for

which i have not used.. its not abt the money its abt the principles

Hoping this will be sorted out and wait for ur reply

Rozy Lobo

Company: Airtel

Country: India   State: Maharashtra   City: Mumbai City

Category: Telecommunications


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